Fitou's Thai Restaurant

Sadly gone down the drain. Used to be lovely... :(
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Jay grand
3 Overall rating
Food 3 | Service 4 | Atmosphere 3 | Value for money 3
Friday, November 04, 2011

A friend of mine showed me this place, and its been a year on and I go with friends and family. Every its amazing food, my favourite for sure. The staff are friendly and always busy.
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Aida
9 Overall rating
Food 10 | Service 8 | Atmosphere 9 | Value for money 10
Tuesday, September 06, 2011

One of my favourite restaurants in London. The food really is that good and is the reason why one friend travels to London as often as she does! It's no longer London's best kept secret, which is why it gets so busy, but it's still an absolute treat.
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L
10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Sunday, June 12, 2011

Best Thai food in town, sorry. Better Thai food than all the Zagat thai restaurants and i did them ALL.

Yes not the best service and not the best setting, but you want the best thai food AND the Best service AND the best setting for THAT low price? Cuckoo land! :)
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dan the man
7 Overall rating
Food 10 | Service 4 | Atmosphere 4 | Value for money 9
Thursday, June 09, 2011

Very nice food , but the service is bad . I also don't like the fact that there toilet is next to the stock room were the food is kept , the toilet has a towel to dry your hands which is very unhygienic, I felt the staff was very rude and everything was a big rush to get you out food was nice but the service completely made me change my mind about everything . Would not recommend this at all it's a shame because if the staff made you feel a bit more welcome it wouldn't be so bad , and if you have children it's a defo no no it is not a child friendly place to take children there was a small family in the and they kept going over telling the parents could they keep there childrens voices down and they wasnt even loud.
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4 Overall rating
Food 7 | Service 0 | Atmosphere 2 | Value for money 5
Sunday, May 08, 2011

I am really surprised to see all these bad reviews. This happens to be one of my favourite restaurants for food and value for money. I've been going to this restaurant now for 2.5 yrs and I've never had a problem with the food or the service.

I was there last week with a group of friends and they all commented on how lovely the food was. The service was excellent, a couple of them hadn't had thai before so didn't know what to order, the staff were all eager to help them and advised them what was hot and what wasn't.

The value for money is still one of the best in West London as far as I'm concerned.
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Jo
9 Overall rating
Food 9 | Service 9 | Atmosphere 6 | Value for money 10
Tuesday, April 05, 2011

The food was average, the service was terrible, the waitress were all in a rush and provided very poor service. we sat for 30mins before we got service and thats after seeking attention from various waitress that passed by. No cutlery's on the table and food was given to us without thinking we will need that.

Its a shame, because this restaurant was my favourite that restaurant but it is clear that the service is appauling and deteriorating. The food is not as good as it once was as well. Price is resonable and in line with other thai restaurants I have been to.
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3 Overall rating
Food 5 | Service 0 | Atmosphere 0 | Value for money 7
Saturday, March 26, 2011

very rude staff ,was asked if we wanted dessert (had just finished eating )we said no thank you and then was given the bill!!! had not even finished our drink and a friend was about to join us to eat her meal the waitress came over i said we did not order the bill as we was not ready, she was very aggressive and said i swore at her which i did not!! felt really offended by this so we left ,i told the english guy and he said sorry so did she, but the damage is done will not be going back there and this is not the first time they have been rude, they are always rushing you out of there,the food is not that good either ,this place is a no no.
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1 Overall rating
Food 1 | Service 0 | Atmosphere 0 | Value for money 1
Friday, March 25, 2011

I so totally agree with the person who said how it is now. A few years ago in there was so different, the staff the hospitallty. Such a shame, good value for money it was but the prices have gone up and the English manager is rude!!
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Steph
5 Overall rating
Food 7 | Service 4 | Atmosphere 4 | Value for money 4
Wednesday, February 23, 2011

I have been going to this place for a decade when it was a greasy spoon and you couldn't spend more than a tenna even if you tried. The management at the time were incredible and the owner a real eccentric suave Malaysian fellow. Staff were volunteers who enjoyed the ethos of helping out a real gem of a place. It really was London's best kept secret with the head chef making authentic Thai cuisine that was straight out of Thailand and ingredients really did and still do come directly from there. They even sponsored our catering for an event on one occasion and would allow us to bring our bikes out back. I'd even get invited for a traditional Sunday lunch. Then the BBC heard about it down the road and came in their drones. Expansion got the better of the place and prices went up, service went down and attention to detail fell by the wayside. If anyone thinks this place is amazing, then they should have visited a few years back. Perhaps British diners are not used to high quality service and open house hospitality - we are a cold bunch! Visit Japan and you'll know what I mean or even Pakistan for that matter where people you never met who are extremely poor will show you hospitality by inviting you to eat food they have cooked for their family. So staff look like they want to count the cash and go home, food arrives late and a snobby English manager likes to show off his Thai and insult a few customers. he belongs in the army rather than a restaurant. Gone are the days when you could get the chef to make something not on the menu. If you ask for such a dish, the staff stare at you with a puzzled look. It really was London's best kept secret. Not anymore. The food is still great because the chef - when she's there - is an incredible woman.
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6 Overall rating
Food 9 | Service 4 | Atmosphere 6 | Value for money 5
Sunday, November 14, 2010