Les Deux Salons

A review in two words; disgraceful service. Our first waitress was very brash, and was seemingly annoyed when we took time to order. We asked for wine with the meal, for which the waiter belatedly gave us a wine list. We were then ignored by the waiting staff, so ended up not having any wine with our meal. The waiter I did manage to flag down, simply shrugged and pointed at another waiter across the room. Then to add insult to injury, I asked three different waiters for the bill, which was finally delivered after 20 minutes.
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Clive Page
2 Overall rating
Food 6 | Service 0 | Atmosphere 2 | Value for money 0
Thursday, March 21, 2013

My friend and I were really looking forward to going to Les Deux Salons tonight. However, what an utter disappointment. The lady serving us was rude and her cavalier attitude left a lot to be desired. I ordered the grilled sardines as part of the pre-theatre menu, which were pretty raw in the middle. I then ordered the cheese as part of the pre-theatre menu and was presented with some cheese on a dirty plate accompanied by nothing else. I then had to ask for some bread, which seemed to surprise the waiter immensely (I think they expected me to eat the cheese on its own). Will definitely not be returning.
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Dee, London
4 Overall rating
Food 3 | Service 1 | Atmosphere 6 | Value for money 5
Sunday, August 05, 2012

My second visit to LDS. I thought the first may have been a bad chef day so I gave them the benefit of the doubt, how wrong I was!! I was not impressed with my starter and main course, so unusually - still hungry - I had dessert. "Paris Brest" - a choux bun with praline inside - Is was harder than a football, I refused to eat it and they took it off the bill without question, almost too easily! A restaurant with a great atmosphere but unfortunately their food lets them down every time. Alas, my last visit.
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Melanie Wolfe
4 Overall rating
Food 0 | Service 5 | Atmosphere 8 | Value for money 3
Tuesday, May 01, 2012

...the meal that wasn't...

I had booked a table for 20:10 to allow us the 5 minute walk from National Gallery. We had a long day at work and really looking forward to a meal. We arrived and the table wasn't ready...Ok...we could have a drink and wait. I tried for 15 minutes to get the attention of a member of staff...some just choosing to ignore us. Eventually somebody made eye contact and came over. We ordered two Kir Royale and waited...and waited...then finally a man came over...ahhh the table was ready...no he came to fluff the cushions, he ignored us...he left. I would have thought paying customers were more important than cushions...but perhaps I'm wrong....

...20:40 now...no update...nothing...no offer of another drink...we got up spoke to the receptionist...she said sorry...I gave her the 15.00 pounds in cash for the drinks...which really should have been free by this stage...we left hungry and annoyed.

...managed to get a table at J Sheekey...thankfully...and the the service was EXCELLENT!
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0 Overall rating
Food 0 | Service 0 | Atmosphere 1 | Value for money 0
Saturday, November 05, 2011

I love Wild Honey and Arbutus and was looking forward to taking my fiancee for a nice tea at LDS.

We never made it past the drinks. It was shockingly noisy downstairs, the staff were not professional service staff, could not speak English or surprisingly French. We had our drinks dumped on before us, served bread that was hard and were pointed at to wait by a waiter.

Such a world away from the care and attention that the owners have put into Wild Honey and Arbutus.

My fiancee insisted I did not quibble about the 12.5% service charge on top of the two drinks and when we said we had to leave a rather blokey Maitre d' said "oh its not because of us is it". Didn't have the time or inclination to say yes, your service is substandard, you cannot even serve fresh bread so why do you expect me to sit here and spend the best part of £150 on a dinner that Cafe Rouge could do better on a bad day.

The experience is so bad it's actually put me off Wild Honey and Arbutus, why they would ever want to sully their good name with this nonsense is beyond me. AVOID AT ALL COSTS

On a plus we had some ace food and great service at the national gallery cafe !!
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Simon T
1 Overall rating
Food 0 | Service 0 | Atmosphere 2 | Value for money 0
Saturday, November 05, 2011

Don't waste your money or time here..........I certainly did last month with my business colleagues for lunch and I will not be back in a hurry.
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Steven Wong
3 Overall rating
Food 3 | Service 4 | Atmosphere 1 | Value for money 2
Wednesday, October 12, 2011

I had a terrible experience at LDS yesterday evening. My friend invited me to dinner at LDS and I was really looking forward to it as I am a fan of Arbutus. We were given a table upstairs on the first floor which I found is much quieter than the ground floor. LDS is much bigger than Arbutus or Wild Honey and I feel they have bitten off more than they can chew with this monster of a restaurant. A restaurant this size usually serves Chinese or Indian cuisine. I would expect slow service in these Asian style establishments but not in a French one. We waited ages to be served and when the food came it was not hot. The plates were cold (and service) were cold! Go to Galvin Bistro for good French food. I certainly will.
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Sara Hopper
3 Overall rating
Food 2 | Service 3 | Atmosphere 4 | Value for money 1
Tuesday, October 11, 2011

My advice is not to eat at this "French" restaurant. Its not French. The chefs are not French. The management and waiting staff are not French. The owners are not French. Its the type of themed restaurant Disney might produce in Florida to woo the ignorant. The staff, however pleasant, are clearly not enjoying their time at LDS. Their stress is obvious when Will Smith (owner) is around. When he is not on the floor they seem to relax and become themselves. Now the food. My starter was cold and presented to me after 40 minutes of odering. No apology given. Cod Brandade......1 out of 10. I was in a rush so gave up on my main dish and I will not be returning. Next time I will go to Cote on St Marins Lane or some other themed restaurant.
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Damien Good
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, October 10, 2011

The food was tasty but the portions were far too small for the price and the vegetables were cold. The service was not good and nobody asked if I enjoyed the meal. The atmosphere seriously let down the quality of the food.
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F
4 Overall rating
Food 8 | Service 2 | Atmosphere 2 | Value for money 2
Thursday, August 25, 2011

Went last night with my mum and sister over from Australia. Third time I've been here, and this was the best experience yet.

Faultless from beginning to end. We were given a large corner table upstairs and were charmed all evening by two excellent waiters. Service was really first class: efficient, confident, professional, smiling.

The food was absolutely faultless. Crab, oysters and steak tartare to start with: all very good, crab was the standout. Duck, calves liver and rabbit for mains: calves liver was incredible - with the texture of foie gras.

There's a decent wine list too:we had a bottle of Alberino and a Douro Portuguese red, each priced fairly at about £30 a bottle (nearly all wines can be served by the carafe).

Upstairs was quiet when we arrived at 7.45. It was busy and buzzy by 8.30.

My sister lives in Sydney and raves about the food there. She was very impressed by Les Deux Salon, and I was pleased they delivered on my expectations.

A table upstairs turned out to be ideal as my mum's hearing's not great and downstairs is quite bustling and noisy (which is why I usually prefer it).

It isn't cheap here, but it's good value. You get what you pay for here, unlike many similarly priced places.
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Kwev
9 Overall rating
Food 9 | Service 10 | Atmosphere 9 | Value for money 9
Saturday, July 02, 2011