Inn The Park

Visited Sunday 1st June for a special anniversary lunch with my husband.

We were seated at 2.30pm, Ordered starters and waitress returned from kitchen to inform us that they had run out, 2nd choice of starters then ordered and again waitress returned from kitchen informing us they had also run out of this choice. 20 minutes later we were acknowledged by waitress that our 3rd choice of starters had not arrived (as the starters did not involve any cooking, did not know th reason for the long delay in service) they appeared 5 minutes later.

At 3.30pm (one hour after ordering) we had to ask where our main courses were! At 3.40pm the mains arrived without side order of green beans which had (you guessed it ) run out. Dried up Chips appeared on my Husbands plate instead of stated Roast Potatoes without explaination or apology.

We decided not to order dessert, just wanted to leave!

Will not be coming back and do not recommend this restaurant. Very disappointing
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Rose English
Overall rating
Food 2 | Service 1 | Atmosphere 4 | Value for money 3
Monday, June 02, 2008

We visited this beautiful building in its lovely setting for breakfast on Sunday. Two other tables were occupied (maybe we are the last people in London to know never to eat here). Choice of two 'full english' breakfasts - almost identical. Both included black pudding. We asked for 3 without black pudding - still arrived with it. And it would have been a challenge even if you liked to eat it - it was hard, dried out and incredibly unappetising. We asked about a vegetarian option and were pointed to the toast. We asked about having things included in the full english - mushrooms, tomatoes, eggs - and were told they couldn't do that at weekends 'too busy'. They wish. I had the 'lighter option' which consisted of virtually an entire box of a Kellogg's granola look-a-like product with some rather unpleasant plain yoghurt tipped into a glass and 2 english muffins which weren't even toasted. I was last to be served despite having the least demanding food and we had to ask for it 4 times. We also had to ask 3 times for preserves. The staff were totally untrained, the food was absolutely disgusting and the whole thing was very expensive. They shouldn't be allowed to operate.
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Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, May 27, 2008

I visited Inn the Park for dinner on the 26th April. It was fantastic. Everything !

The food , the service and all nicely topped off the views and weather

Brilliant !!!!!
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Jay Natali
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Monday, April 28, 2008

I visited inn the park on 21/04/08 it was the worst experience I have had at any restaurant the service at my local Mc Donalds is better and so is the food better at Mc Donalds. When we received our main my girlfriends plate was so sticky and greasy like it had not been washed......would advise anyone planning to visit Inn the park to please book an alternate place.
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Bindi
Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, April 24, 2008

A group of around 20 of us visited Inn the Park last week. I attended a bbq on the Roof Terrace last summer and the location was superb so was looking forward to going again. I wasnt disappointed. The food was amazing, service friendly and efficient and all in all our experience was a fantastic one. I would definately thoroughly recommend the restaurant for its atmosphere and location and will definately look forward to visiting again soon.
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Geraldine Mcloughlin - View all reviews by this user
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 8
Thursday, April 24, 2008

I was so dissapointed with this restaurant. From the terribly rude staff, to the poor quality, over priced food. I will not be returning. Probably my worst ever dining experience.
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Liam
Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Wednesday, March 19, 2008

My boyfriend and I made reservations at Inn The Park for a dinner on Christmas Eve. I booked a table over the website and got a confirmation alright. The restaurant then called me several days later, asking to change our reservation as the last seating was to be at an earlier time than anticipated previously. No problem, we happily accommodated that request.

So it was to our utter disbelief that, when we arrived at Inn The Park on 24 December, the gentleman at the door said our reservation had been cancelled due to an "incident" in the kitchen. No other reason was offered and this one was not elaborated upon. He said he would have contacted us but he did not have or could not find our telephone number. Yet a few months previously I was called to change our reservation time. In addition to this, at least my email address should have been available to the reservations manager, as the initial booking was made through the website and met with a confirmation mail. When we enquired what we were to do with our festive evening, the receptionist offered to book us a table for another day with a complimentary bottle of champagne, but neither of us drinks champagne and we certainly were not willing to come back at that point. To say we were both disappointed and angry would be an understatement and we decided to leave instead of arguing.

Now, I understand unforeseen "incidents" can happen, but Inn The Park completely failed to handle the situation to even the most basic level of customer service expected of a quality dining establishment, especially seeing as they take a fee from customers who fail to cancel their reservations well in advance to the time they are due to come in. I sent an email to the restaurant when the anger had cooled down a bit days later, asking to explain in more detail what had happened that night. I am still waiting for a reply.

I am very disappointed in Inn The Park’s lack of customer care and am sorry to say that I am going to join the rows of people who were unhappy with their dining experience. I was certainly willing to give this establishment the benefit of the doubt after having read many bad reviews before booking a table myself, but must sadly admit that those reviewers must have funded their opinions on fully grounded facts.
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Nik - View all reviews by this user
Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, January 28, 2008

I visited this restaurant for Sunday Lunch. This restaurant has a great location in St James' park and it all looked very promising.

The 'rib eye of beef with Yorkshire pudding' turned up and was luke warm. My partner's dish of breast of chicken seemed to have been a little warmer than mine.

The food is passable, although at a whopping £24.50 for a two course lunch I'd expect the portions to be larger.

The service here was abysmal,plates were just thrown in the direction of the table with no eye contact whatsoever, the bill took 10 minutes to arrive and we were happy to leave!
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Nick, London
Overall rating
Food 5 | Service 2 | Atmosphere 5 | Value for money 3
Monday, October 22, 2007

We stopped for breakfast here over two months ago and it was such a dissappointment that I finally decided I had to write in to warn others.

Imagine my shock at finding almost the identical stewed tea, stale roughly-cut cold toast, charred bacon and one soggy mushroom experience described below.

The oddest thing for me was the pricing system, especially that you are charged twice for the eggs. You pay once for the egg, then a second time for cooking of the egg (upto to three times extra for scrambled). I hope this does not catch on elsewhere.

Inn the Park leaves a very bad taste in the mouth.
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M Swash
Overall rating
Food 1 | Service 5 | Atmosphere 5 | Value for money 0
Thursday, October 18, 2007

I'm thrilled to be able to buck the trend here.

Having read the comments here, I was slightly trepidatious about taking 26 people to Inn The Park last night. All worries were completely unfounded. The service was stellar, we had a section of the terrace to ourselves including a beautiful view, and the £20 a head barbecue menu was decent value (including salads, meat, and pudding).

A very enjoyable evening in what must be one of the prettiest settings in London.
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Jen - View all reviews by this user
Overall rating
Food 7 | Service 10 | Atmosphere 9 | Value for money 8
Wednesday, September 12, 2007