Crazy Bear

It's that any of these gushing reports could be by anyone except the management of the Crazy Bear. Truly an awful experience: mediocre Thai food at elevated prices; incompetent staff; decor straight out of 'My Big Fat Gypsy Wedding and many fellow customers likewise.
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RT
2 Overall rating
Food 3 | Service 2 | Atmosphere 1 | Value for money 3
Saturday, April 02, 2011

Crazybear, well what can i say. AMAZING!!!!!!!

The food was superb. We lived in tailand for quite a few years and never have we had thai food in london so authentic. Lots of spices and flavour.

It was our anniversary and we had Fried baby squid and marinated chicken as starters and green chicken curry (quite spicy) and black cod for mains. All the food was recommended by our very friendly waitress and she was spot on. We really enjoyed it. We didnt hve space for dessert so decided to go down to the bar for some cocktails. Again the waitress was very friendly and the cocktails were divine.

All in all although it was a bit pricey we had an amazing night in a beautifull restaurant and we will definitely be going back.
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james
9 Overall rating
Food 9 | Service 9 | Atmosphere 10 | Value for money 7
Sunday, March 20, 2011

The Crazy Bear I visited was actually the one in Covent Garden but am sure they are much the same. I'm visiting this one at the weekend for a friend's birthday and have to say I can't wait if the Covent Garden one is anything to go by!

As per some of the reviews on here, the service is really quite slow but as we were a few friends who went we were quite happy sipping wine and having a catch up so only had to enquire once where the food was and we were quite easygoing about it really as we weren't in a rush.

Aside from this I would say that the food was seriously worth the wait. I had crab tempura to start and the chicken green curry for main both of which were seriously good. I already can't wait for my trip to the Fitzrovia one at the weekend!
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rosieb - View all reviews by this user
9 Overall rating
Food 10 | Service 6 | Atmosphere 9 | Value for money 9
Thursday, March 10, 2011

Nothing wrong with the food and surroundings per se, if a touch overpriced. The main bugbear here, as has been exposed on various other review websites (TripAdvisor etc) and here, is the APPALLING Service, and rude, disinterested, immature and complacent management when these matters are brought to their attention!! You have been warned....all that glitters is DEFINITELY NOT gold, and certainly in this place.
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FoodLover - View all reviews by this user
2 Overall rating
Food 4 | Service 0 | Atmosphere 4 | Value for money 0
Thursday, January 20, 2011

My girlfriend ordered a Thai curry without the meat as she is a vegetarian.

The price does not reduce from £17.50, and does not include rice!? Please add another £3.85. Sub total £21.35 + Service charge at 12.% totals £25.00!

Ladies and gentleman, if you don't like being ripped off - stay away!
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Lennard Matthews
6 Overall rating
Food 7 | Service 7 | Atmosphere 8 | Value for money 2
Sunday, December 19, 2010

It was my wife's birthday, so I looked at Crazybear for a nice sushi... that was a mistake!

I had emailed the restaurant on a Monday, 4 days prior to our event, for a table/booth and I requested to visit the restaurant. They replied that should be fine and that they had availability.

I then called on the Tuesday to let them know that I was going to visit in the afternoon. That was also fine. While at the restaurant I pointed to the gentleman in charge the booth I wanted. He checked the system and he said it was available and that our booking would be OK for Thursday evening, the time slot I requested.

On Thursday I received a call from Crazybear to confirm my booking. I did confirm with them. Back with wife on the Thursday, a quarter of an hour earlier than my reservation. They took us in, I said I have a reservation, and guess what... the booth I had chosen was not available!!!!!

The staff were clueless what was going on. They all refused to take responsibility. The person I had met and spoken to the previous day "had a day off". The Manager was nowhere to be seen (hiding maybe?) They offered us another noisy table which we said we didn't like.

I explained that I had emailed, phoned, visited and confirmed my booking in the past 4 days. Someone with more responsibility said he "understands, but unfortunately the booth I wanted was not available". He did not show that he cared much either. Did not even try to put on an 'I'm sorry' face.

We tried another table, but it was terribly noisy. We did not want to spoil further our birthday evening, so we left.

Appalling experience. Stay away.
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0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Monday, November 15, 2010

Sunday evening i desided to take my boyfriend for sushi to Crazy bear Fitzrovia, i called to book table at 5.30 reservation was made for 6.30. very exited we jump to a taxi and came in, hostess rather annoyed then enjoying her job show us table,

we waited for menu maybe 10 minutes, after while waitress came to take the order, we ordered sushi.....which is really big full page of it by the way....and thats why we came.....waitress said there is no sushi tonight!!!!!

i asked her why no one told me over the phone as i booked table only 1 hour ago...her respond was if i asked if there is a sushi available!!!! i did not understand what kind of question was that?! Its main part of menu!!!!

I went to speak to manager who booked my table and asked him why he didnt inform me about that and plus why waiter when she gave us menus didnt mention anything about sushi situation, ..dont have to explain how disapointed we were...Manager apologized but did not really care, as he was on youtube....

we ordered food that we didnt realy like...i think deserts are much better from waitross then there....

Manager when he came to take the payment didnt try to be friendly or once again apologize but rediculosly asked if we want to pay full price...Again What kind of question is that?!!!! i think place is extremly overprized for what it is.....not proffesional staff....

basically it ruined our night as this was special occasion as my boyfriend is going to hospital for surgery :(
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janka
1 Overall rating
Food 1 | Service 1 | Atmosphere 3 | Value for money 0
Monday, November 08, 2010

I was recommended this place by a work colleague and decided to take my wife on a Friday evening afterwork in late July 2010.

I would definitely recommend; food was tasty, staff were excellent, and the bar had a good atmos - a good alround customer experience!

Food: tasty

Service: excellent but not overly attentative. We were walked to the bar downstairs at the end of our meal, and then seated and served - a little more personal than expected!

Atmosphere: This was lively.

V4M: Good, and supported by the slightly different look/ feel to the place and service/ waiting staff.

Impressed.
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Mark - View all reviews by this user
8 Overall rating
Food 6 | Service 8 | Atmosphere 8 | Value for money 8
Sunday, August 08, 2010

This place has been under new management for a year now and it has gone downhill BIG TIME! The staff are all new and clueless. The new manager doesnt have any clue what she is doing. She must be a 'friend' of the boss. The food is taking AGEs to come from the kitchen. The service is slow and clueless.
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Harry
3 Overall rating
Food 4 | Service 0 | Atmosphere 4 | Value for money 2
Thursday, July 15, 2010

The Crazy Bear is my favourite restaurant in London.The food is delicious, the staff is very friendly and attentive, amazing cocktails and the atmosphear is unique.

Defenatelly going back with every chance.

Love it!
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10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Friday, June 25, 2010