The North Pole

We had a groupon voucher and four of us enjoyed ourselves even got a free drink The food was great. Waiters and staff interesting chatty and fun but were wearing jeans but that did not really matter. We had a good time !
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8 Overall rating
Food 8 | Service 9 | Atmosphere 6 | Value for money 10
Saturday, December 03, 2011

I visited the North Star today for lunch with my partner & received such abysmal service that I felt compelled to write a review! As we live within walking distance & pass by on a daily basis we were both curious to visit & did so today for the first (& last!) time.

On arrival we walked in headed towards the seating area & paused waiting to be greeted by the staff, when they continued to walk around us seemingly oblivious to our presence I approached the waitress & asked if we should sit where we liked. After a couple of minutes of awkwardly standing in the middle of the restaurant we were finally offered a table directly in front of the kitchen. To say the staff here are miserable would be understatement, a particular mention has to go to the waiter who shuffled around with his head hanging like a sulky teenager, rolling his eyes whilst taking our order. It wasn’t exactly encouraging when we heard the chef telling him “I know you don’t want to be here, I don’t want to be here either but we just have to get on with it”, not the most positive conversation to have in front of customers.

The food itself was ok but the depressing atmosphere & appalling customer service was enough to stop us ever returning, we couldn’t get out of there quick enough!
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2 Overall rating
Food 4 | Service 0 | Atmosphere 0 | Value for money 3
Sunday, September 11, 2011

The new management were off on a promising start with new decorations inside and out and a brand new lunchtime menu in an area where it is difficult to find food at mid-day. Unfortunately the quality was far from convincing. The saltbeef sandwiches had so much mustard that it made our eyes tear. When we complained, we only received a reluctant apology. Shame this, a pub that relies a lot on local customers, will not be very successful at this rate.
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Jan
2 Overall rating
Food 1 | Service 1 | Atmosphere 4 | Value for money 1
Thursday, July 07, 2011

It is a pub in the local community that has just reopened, it had such promise but like the previous management i believe this new management wont make a success of this lovely space. I now have been in the premises three times and on each occasion I have been disappointed. It seems to me that there are always plenty staff around but they seem to have no interest in the customers or they are not adequately trained either way it is unacceptable. When it opened first there were vouchers offering 2 for 1 where both meals are of an equivalent price. After our meal when we went to pay we were told it was not what was stated but the cheapest meal that is discounted, If this was the case then the wording on the vouchers is very misleading. On a final note the way the staff dealt with the situation was poor. He ended up embarrassing me in front of friends and family. I will not be returning just want my experiences to be heard.
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Richard
2 Overall rating
Food 4 | Service 0 | Atmosphere 2 | Value for money 0
Friday, June 03, 2011