Pulcinella

Went there with 2 friends. We were sat in the basement floor, where there were laundry bags sitting everywhere (presumably filled with dirty tablecloths), also boxes stacked up behind the bar.... first impressions were not good. However, we thought this is a restaurant so lets rely on the food and service.

Our waiter told us there would be a "little wait" as they were having a busy night. So after ordering, we proceeded to wait over an hour.... (no apologies, or complimentary bread-basket, nothing!).... out pizza-starter arrived. Was very good, but after an hour of waiting for it, all enthusiasm has been lost.

Another 20 mins-half an hour, 2 of our 3 main courses arrive.....mediocre and dull. By the time the third arrives, its the wrong order and cold !!!

The joke of the evening became "Cannelloni on the rocks"..... we asked for the bill and summoned the manager, who was completely unapologetic. As far as we were concerned the service was appalling, the food mediocre and overall experience completely a waste of time. We refused to pay the service charge and we were told by the manager that we were being "rude"... we were completely shocked, especially since working in the customer service industry ourselves.

We weren't respected as paying customers, our complaint was not fully acknowledged and we left feeling like we wasted 2 hours of our life in an un-classy, unorganised and overall amateur establishment sitting in the heart of soho.

This restaurant obviously relies on passing tourist trade and has no concept of nurturing their customers so that they may return.

Although the establishment has an italian name and menu.... there is nothing italian about it. The staff and manager were not concerned with maintaining a high quality experience or service.

Please avoid at all costs !
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Donell
Overall rating
Food 2 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, January 03, 2010

Great food - if only they were able to serve you the food you have ordered, at the same time for everyone and not charge you for stuff you haven´t ordered... it is a shame because the food is quite good but... the rest is a disaster. Go everywhere - the food is not good enough to suffer them.
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Overall rating
Food 8 | Service 0 | Atmosphere 0 | Value for money 0
Friday, August 21, 2009

Eight of us visited this restaurant last night and the service was a disaster. They just couldny cope, we were told that we were very lucky that we were given a table as they were very busy. The fact that the table was booked at least a month ago was toatlly lost on them

The starters arrived haphazardly, 2 soups first, then, the tomato and mozzarella, next then a gap, followed by 2 prawn cocktails, another long gap and a mushroom dish finally arrived. The fact that another prawn cocktail was missing seemed to confuse, as was the lack of cutlery and bread. Never the less it got worse they were then unable to provide 2 penne dishes that had been ordered some while before ,these were changed and then the haphazard service continued. A wrong dish arrived, this was we were told was our fault. vegetables arrived before the mains, and finally one dish never arrived at all.

The management were totally incapable of understanding our plight and were almost unwilling to credit the bill with the missing main course as we were told we had refused the dish. We never saw the dish.

To be fair the food was better than average, The evening was memorable for all the wrong reasons. Go elsewhere.
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JohnJames
Overall rating
Food 3 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, April 26, 2009

Best Italian I've been to in London - been going for 20 years, it's fabby.
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Andrea McNulty
Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 9
Monday, November 03, 2008

I'm amazed by some of these bad reviews - I've been to this restaurant on several occasions and have always found the service, atmosphere and food excellent.
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Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 9
Friday, August 08, 2008

the best in london

seat upstairs the food is good the service even better

The waiter is very friendly
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perka - View all reviews by this user
Overall rating
Food 10 | Service 10 | Atmosphere 9 | Value for money 8
Thursday, May 29, 2008

My partner and I received a gift experience for christmas and the show we wanted to see only came with the choice of Pulcinella as the restaurant to eat at. After reading some reveiws on this site we weren't too keen on going but decided to take the risk and if it was that bad then we'd eat elsewhere. Well in a nutshell we had a great night, we were seated upstairs and our waiter was very attentive. Yes the menu was a bit limited but there was something on there that we both liked. I had Garlic bread with tomatoes and onion to start and my partner had soup. I then had the proscuttio pizza and my partner had lasagne. We both enjoyed what we had and I really recommend the pizza it was massive and gorgeous!! Anyway I would definately recommend it and would eat there again! The only downside to it was the couple sat next to us who seemed to have had a bit too much wine and were having a blazing row about money!!
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Shelley - View all reviews by this user
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Wednesday, May 28, 2008

Went to Pulcinella on Friday night on a pre theatre dinner ticket. Food and service were excellent.
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Eric Adam
Overall rating
Food 9 | Service 9 | Atmosphere 9 | Value for money 8
Tuesday, May 27, 2008

My husband and I went as part of gift experience, what a waste of time, have been to many restaurants in my time but have to say this is probably the worst.

How can they continue to serve rubbish and charge for it, plus why are they being promoted by the gift experience people? I know our experience was purchased by my children from boots, have to say Blood Brothers was wonderful such a shame about the food. Would definately give this one a miss.
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Deny
Overall rating
Food 1 | Service 1 | Atmosphere 0 | Value for money 1
Sunday, May 25, 2008

I went there as part of a gift experience as well. It was okay, definatly better to sit upstairs. The gift experience menu was a bit limited, but i found a few things i liked. I had garlic bread which wasn't so good, like it had been covered in olive oli or something and ham pizza which was tasty and a good size, all in all an okay place.
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Lisa Lovegrove
Overall rating
Food 6 | Service 6 | Atmosphere 6 | Value for money 6
Thursday, March 13, 2008