The Grill at The Dickens Inn

Let me say this, the premises are incredible the scenery is beautiful the food; awful. Talk about service without a smile, this was it. Don't eat in the grill there was no atmosphere and the waiter/waitress just ignored us most of the time. Do yourself a favour eat at KFC.
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Mr S Unit
0 Overall rating
Food 1 | Service 0 | Atmosphere 0 | Value for money 0
Friday, October 21, 2011

EVERYTHING EVERYONE HAS SAID BAD ABOUT THIS RESTAURANT IS MORE THAN TRUE. AVOID.

I had been coming to this restaurant for a few years, but I will definitely not now. We went last night and the manager from the first moment was extremely rude and had an attitude in seating us in the restaurant. It did not start off well at all.

It took over 20 minutes for someone to even recognise we had not ordered and when one of the waiters did come over, he was completely disinterested and practically not listening to our order. It was just embarrassing to say the least. We tried to change something on a pizza and he just kicked a fuss about the fact he had to write it down on paper rather than use his little scan pad that has a set menu, gee I wonder what waiters did before the time of little flash pads...

The food did not arrive for at least 45 minutes. It was not even busy at this time and we could just see the staff chatting away and not doing very much.

The menu has changed it's menu and could be under new management as it has significantly changed the quality of the Pizza (also quite over priced for what you actually get!)

PIZZA - The pizza was extremely soggy, the steam had obviously taken over the base and it was absolutely disgusting to eat. We considered taking a box away to give to someone who may have needed the food on the way back home, but felt this would just be really unfair to that person.

One of the Pizza's we ordered was practically forgotten which meant part of our group sat there wondering when the food would arrive.

The Garlic Bread with Cheese was more like fried cheese with a hint of garlic...

At the end of the night, we were all quite fed up, a lot of food had been wasted and the waiter had pretty much forgotten we were there.

The view from the balcony is amazing, and St Katherines in General, if you are going out, perhaps eat somewhere else and enjoy the views after your meal - really not value for money, and absolutely terrible service!
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0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, June 26, 2011

Awful service.

We waited an hour for our starters, which never came. The main arrived, but was the wrong meal - this was replaced although this also took a further 15 minutes.

The food could be described as dull, at a push - unpleasant wouldn't be far off, its certainly overpriced.

Service is included in your bill, which is a complete travesty - I felt I'd been mugged for 6 quid by my waitress, given a choice I would never have paid extra for service that incompetent and food that poor.

We would have walked out had we not been trying to enjoy the bank holiday. The whole experience left a bad taste in my mouth.

Would not go back, ever.
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1 Overall rating
Food 3 | Service 0 | Atmosphere 0 | Value for money 0
Tuesday, May 03, 2011

We went to this restaurant, to the grill, for the mothers day, And we were very very very very disappointed. At the beginning, we were sit quicky, but we waited 1 hour to have our starter !! a ridiculous chicken paté, i can find better in the tesco !

For the main away, same thing: we waited more 1 hour and i asked to the waiter (or manager because our waiter, one hour per one hour, remember him there is a terrace in the restaurant) to serve the dish more quick because we had an appointment. No reaction.

We left the restaurant after the main away, we didn't wait the desserts. so To resume: 3 cokes, 1 beer, 2 bad paté tesco, 2 small fishes, and 4 british beef ... 160£ !!

RIDICULOUS AND UNACCEPTABLE, and we paid the service charge for a waiter missing all the time.

do not put your feet here, there are so many better quality restaurant. At worst, for the same quality, go to mcdonalds, and still is to insult the McDo. That's it
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Zakk wyldr
0 Overall rating
Food 0 | Service 0 | Atmosphere 1 | Value for money 0
Monday, April 04, 2011

I took my husband here in September for a birthday treat. We have lived in London for 15years and I really wanted to surprise him with the location, he'd never even heard of St Katherine's Dock. Yes, the location is amazing it's like being on holiday, however, do not eat in the Grill restaurant if you appreciate decent quality food.

My husband had the fish selection to start, which was just palatable but the smoked salmon was cut too thick and quite unappetising. Not worth the £10 we paid. He then had the sirloin steak which had to be sent back twice, first it was overcooked and second time it was too tough to eat. The head waiter was very obliging and allowed my husband to change his order to yellow fin tuna, which was edible but not great. I had goats cheese tart with chorizo to start, this was OK but it was a cheap cheese and the chorizo had a big hard piece of gristle in which ended up in my mouth - yuk. I then had the barbary duck with dauphinoise potatoes, I left half the duck breast as it was too tough to eat and the potatoes were dry and unappetising. The cherries for the sauce had come out of a jar. I didn't send any of my food back as I didn't want to add to the already rather tense atmosphere. We were so disappointed that we didn't order desserts, we just wanted to leave.

We love our food and have been to many great restaurants of different prices per head in London. Please by all means go here for a quick drink but my advice would be don't waste £70+ on poor quality food. To be fair the ingredients were so cheap and such poor quality that the chefs would have had a battle on their hands to send out anything decent. There are better places to eat very close by, the Indian restaurant Mala next door is very nice. Infact I would rather go to one of the chains in the dock than return here. I give a rating of 1 for our view of Tower Bridge and for the helpful staff.
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1 Overall rating
Food 0 | Service 3 | Atmosphere 2 | Value for money 0
Friday, October 01, 2010

i been coming to the grill restaurant couple of times in the last year, food is so bad, the prices are too big. service sometimes good, sometimes not.
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Neil Thomson
6 Overall rating
Food 4 | Service 8 | Atmosphere 8 | Value for money 4
Tuesday, July 27, 2010

I feel I have to write you to tell you how disappointed I was with your Sunday Lunch yesterday. My sister and I took a river cruise on the Thames and decided to get off as The Grill was recommended to us.

We were seated quickly enough but from there the service just went down hill. Only two members of staff were on duty to deal with the Restaurant that was practically full. If we had been advised that it would take almost an hour to have our lunch put on our table then we would not have stayed.

This was not the only complaint I wish to make. When the food arrived (we ordered the Sunday Roast) the beef was rare. When our order was taken, at no time were we asked how we would like our meat cooked. My sister was unable to eat her meal because of this. The meal was returned to the chef. When it arrived again it was so tough it could not be eaten!!! What a waste of money.

We left very disappointed as the price charged did not reflect the meal or the service given to us. I will never recommend your restaurant to any of my friends who often visit London.
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1 Overall rating
Food 1 | Service 1 | Atmosphere 3 | Value for money 0
Monday, September 07, 2009