Rodizio Rico (Islington)

We had a table booked for 6 people on Saturday evening 9pm and arrived ten minutes early. The reception checked our booking and we were asked to wait at the bar for ten minutes, which was perfectly fine. After 20 minutes nothing had happened and so I went back to the reception enquiring about our table, while a group of six, which just had arrived in that very moment was given a table. I was told that we had booked for 9.30pm. I then insisted in going through the booking list. The assistant receptionist found my name for 9pm crossed out already. Rather than apologizing for this misunderstanding the senior recepitionist then denied to have given away our table and said they had plenty of tables. He then chucked together a few tables right in the corridor at the end of the restaurant. When we sat down we realized that we were not only sitting in the middle of the Restaurants M25, but also right under an extremely drafty aircon outlet, which was blowing right in our faces. I asked a member of staff for another table, he said 'No problem', disappeared and was never seen again.

As we were very hungry by the time, we surrendered, put on our scarfes and now all have a cold. Not quite what I consider good customer service!
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Artison Wangpraseurt
2 Overall rating
Food 6 | Service 1 | Atmosphere 1 | Value for money 1
Sunday, March 14, 2010

I took my boyfriend for a birthday dinner at the Islington branch on a Monday evening from 7pm. There were roughly 40 - 50 other diners so it was quite quiet.

We had an excellent experience and found the staff welcoming, friendly and eager to slice that meat onto the plate. I'm a vegetarian and was a little underwhelmed by the salad buffet, but hey, I knew I was going to a carnivore's heaven so I was happy enough. The boyfriend had no complaints about the meat and thought it was of reasonable quality and well cooked.

He has already made plans to return again with meat-eating friends who can fully savour the meaty experience with him.
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C Smith
8 Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 8
Wednesday, October 28, 2009