YO! Sushi (Finchley Rd)

Am a regular at Yo Sushi and have been to several branches across London, all of which have impressed both with the quality of the food and service. However, will never go back to the Finchley Road O2 branch. Dreadful, inattentive sub-standard service. Went on a fairly busy evening - rudely and dismissively shown to our seats. No menus handed to us and we eventually had to drag one of the staff members over to us to take our order. Clearly uninterested in our order, the waiter kept looking over our shoulder. Various items on the menu were not even able to be delivered in an 'open restaurant' environment, such as the O2. Various other items not available and the conveyor belt was almost bare. We overheard the couple next to us complaining as dish after dish came out incorrectly. We ordered 4 dishes, 2 of which never turned up. No apologies from staff when we told them - just that it had been happening all day long and one of the items ordered was not even in stock anyway. Useless. Left hungry and annoyed.
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Anita Rawtani
3 Overall rating
Food 6 | Service 0 | Atmosphere 1 | Value for money 3
Friday, January 04, 2013

I usually have my dinner at Yo since it's near to my place. The service and food had been ok untill this last freaking time.

We were dumped at the table. No one seem to care whether we'd like to order some drinks, hot food and so on.

After waiting for 10 minutes, I looked around for a waitress and managed to get one. So, we ordered drinks but it never came.

10 minutes later, we were still waiting for our drinks and trying to call for the waitress (raised hand and pressed service button) to remind her about our drinks. Again, no one seem to care and no drinks had been served.

The waitress, instead of providing us with the drinks, went to serve a lady (sat at the next table) who asked for a glass of wine. The waitress went straight to get her order. But we, who ordered the drinks before the lady, continued waiting for the drinks.

So after the waitress gave the lady a glass of wine and was about to leave the table, we called for her attention. Finally, she came to our table and accused us for raising our voice at her (of which we did not!!!). She said that we "yelled" at her and tell us "not to do it again"

We decided to leave the restaurant immediately and just paid for whatever we had eaten (of which, shouldn't get paid because of this horrible service).

While we were reporting the incident to the manager, the manager was trying to cover for his staff because he was not informed of the full situation by the waitress. The waitress was trying to inform her manager that there were some misunderstandings with the orders but the fact is that she had forgotten to serve us with the drinks. However, once the manager heard of the full story, he did appologse to us.

And one last thing, when the waitress threatened us not to "yell" at her again, she said that "she had a long day and did not want to hear anyone yelling at her" Like seriously ??? What kind of attitude is this? How can she tell us off that she had a long day and this is the reason why she was not going to serve us properly. I wonder how many customers were unlucky to be served poorly by her when she was not in the mood to serve whenever she had "a long day".

If that is the case, she better quits the job because I dont think that this job is suitable for her. We, the customers, wouldn't know what the waitress have been through on the day. But since her job is to work and serve customers, this should not be given as an excuse not to serve us properly.

This is very inappropriate, unacceptable and very unprofessional of Yo! We has been humilated and discriminated by the staff.
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Tat
4 Overall rating
Food 5 | Service 0 | Atmosphere 6 | Value for money 5
Thursday, December 06, 2012