Koi

Inhospitable service, obscenely poor quality food for the price. There are too many excellent Japanese restaurants in London comparably priced. Appalling all around.
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Oumdi
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Friday, May 06, 2011

I had written a review of Koi on December 13, 2010 and in this past year, Koi has seen some changes that have drastically reduced the quality and service! As a couple, we were their best customers eating dinner twice a week and lunch once a week as Japanese Sushi is our favorite cuisine!

Sadly, the management has changed at least twice and the quality of service has taken a drastic nosedive as they now seem to hire young girls who are more interested in gossip and giggling over any form of service. I've caught them texting on their cell phones to playing with the fish in the Koi pond, which has now turned a slime green versus it's clarity a year ago. The new management pays no attention to their staff and makes no improvements. It's clear that the staff enjoy their job by the volume of their comments and laughter.

2011 saw the raise of the VAT. The new Koi management saw fit to increase the price for every dish by at least £2 as well as the VAT and charge a 20% service charge (service being a key word!) We calculated our dinner (with VAT) at £50 or under and received a bill for £65.

After eating at Koi this evening, we've decided it's our last visit as we can't stand to see a restaurant that now charges so much while we can barely hear ourselves over the staff. It was worth the money a year ago with great staff and reliable service. Times have changed.

As a person who frequented Koi as much as I have, I hope you find this review useful.
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AS
2 Overall rating
Food 6 | Service 0 | Atmosphere 1 | Value for money 0
Wednesday, January 26, 2011

I am a HUGE fan of great sushi and I've eaten at many of London's sushi restaurants. I'm fortunate in that I can eat quite frequently at Koi as it's become my favorite of all sushi restaurants. The quality is fantastic every time, unlike other sushi restaurants. It's just as good take away as well.

I highly suggest the dragon roll with it's fresh ingredients, the seaweed salad is almost like a dessert, the salmon sashimi has that buttery fresh taste to it. My girlfriend loves the tofu. One of my favorites is the prawn tempura cut roll...of which I could eat to my hearts content.

We've been bringing friends and colleagues here over the past 2 months since discovering Koi and since we frequent the restaurant so much, the management has consistently given us free ice cream for dessert. They're very kind and I look forward to eating here 3 times a week.

Some items are pricier but many are cheap enough (prawn tempura crab roll, seaweed salad, other cut rolls)

it's a nice place for any occasion!
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Aaron
9 Overall rating
Food 9 | Service 8 | Atmosphere 9 | Value for money 9
Wednesday, January 13, 2010

I like this place, it is quite intimate, and food is very good quality. I like the way food is presented too and service is friendly and polite.

Not cheap but good for a treat.
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7 Overall rating
Food 7 | Service 6 | Atmosphere 7 | Value for money 6
Wednesday, January 06, 2010