Namo

Namo has long been a favourite restaurant of ours, but our latest visit was a real disappointment. The food was up to its usual standard, but the way the bill is presented is nothing short of underhand. Instead of the 12.5% service charge being shown as an added (optional) extra, it is automatically included in the subtotal. The true cost of the food and drink is shown in much smaller print below, so anyone not paying attention could easily add extra service on top of the service already added. As the service wasn't that good, we decided to pay more than the cost of the food, but less than the service charge on the bill. Interestingly the people on the table next to us did exactly the same, because they also thought the bill was misleading.

When we were asked by the manager "if everything was all right", we pointed out that the bill was misleading, at which point the manager's reaction became hostile. She did not like being told that the customer should be able to decide how good the service is and tip accordingly, rather than the restaurant imposing it on the customer. She kept repeating that "it was standard practice in all restaurants".

We won't be going back.
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6 Overall rating
Food 7 | Service 4 | Atmosphere 7 | Value for money 5
Saturday, October 16, 2010

had an amazing meal at namo. its my favourite place to eat!

great atmosphere and the look of the space is extremely beautiful and different to all those other vietnamese restaurants.

had amazing starters consisting of ribs and the special steam rolls both amazing and leaving us wanting more.

the mains did not disappoint we had the special slow cooked pork, steam chicken with lime leaves again both were fantastic.

we had a great evening great food great drinks and will be back!
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10 Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10
Sunday, September 19, 2010

Shocking. It's that simple.

My meal consisted of 2 slices of aubergine, a hard piece of pepper and one slice of new potato with a teaspoon of Satay sauce. This wouldn't even pass as a child's starter. My wife's soup contained just 2 prawns and half a fish cake. Service slow. They didn't even bother asking us for desserts or further drinks, instead presented us with the bill. We refused to pay service which was already added. Avoid
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murray - View all reviews by this user
2 Overall rating
Food 1 | Service 1 | Atmosphere 3 | Value for money 1
Thursday, July 15, 2010