59-61 Exmouth Market, Clerkenwell, London, EC1R 4QL - View on a map
Telephone: 020 7812 1488

Santore Restaurant In London
Details Image
Overall 6.0
Food 10.0
Service 6.0
Atmosphere 3.0
Value 5.0
Based on 1 reviews

your comments review this restaurant and win a bottle of champagne

I live in London and I'm a regular customer of Santore.

Tonight was a special night for me and my friends, we had booked for 7 pm for 4 people ... and so all is ok .... I would say very good dinner ... I ask the bill and was about 125 pound more or less ... I ask them to remove the service charge but not because the service was bad, but just because I am also working in a restaurant I know that sometimes are not all for the waiters so I prefer to leave cash (remember that in any restaurant of the 12.5% ​​service charge are at discretion to the customer!).

However, we paid the bill without service charge that is 111.85 pound and we left 10 pound cash for tips (instead of 13 pound as it was written on the receipt)!

After 2 minutes from the payment the manager came to the table to ask us why we did not want to pay the service charge, and I told him that we had paid for the service anyway but since it is a discretionary AND I REPEAT AT discretion OF CUSTOMER I could choose what and how much to pay !!

In the end the only thing that he has been able to say is that it is better not to go back to that restaurant more if you do not want to pay the service charge, and that the service charge is given to the waiters!!

But my question is: what's the problem if I do not pay any service charge but only a part, and / or if I leave cash tips to the boys?? Why lose a customer that is at least three times a month and leaves you at least 120 pounds at a time?

However, regarding the food and service (waiters) they deserve a 7 but 1 to the management .... it was a shame even because the way he talking to me was very poor and not even interesting what i was saying and the end he was annoyed only for 3 pound on a bill of 120 pound.... Miserable!

I'm really disappointed!
Comment on this reader review

Overall rating 6 stars
Food 10 | Service 6 | Atmosphere 3 | Value for money 5
Wednesday, August 07, 2013

Completely out of order! And I'll explain why

1) Our table was booked for 9.15pm. At 9.05pm we arrived & waited outside. I went in to tell the manager that we had arrived, not expecting to come in, just to say. I was greeted with a "you have to wait" immediately & without a polite attempt of a welcome

2) After having juggled among 4 restaurants to find a good Neapolitan pizza for a night out among work colleagues, we went to Santore as they were the only ones delivering pizza al metro (by the metre). Imagine how we felt when the waiter told us this was finished for the night. So I explained the latter to him, and he then brought the chef who reiterated the same. I insisted that is why we chose Santore and after a word with the manager, suddenly we could order pizza up to 3metres. Were we at the circus or a pizzeria may I ask?

3) When it was time to pay, the bill was brought to us at a flash without us having the time to ask to divide it into 3 bills (since we were 3 big tables, and it would have been easier to pay that way, & faster (since both us and the waiter wanted to finish the night). Nevertheless, as we started calculating to pay, the waiter kept overlooking until one of us (Neapolitan himself) sent him off with a half-joke!

4) We had paid a deposit for each person attending to secure our table. Strangely enough, when the bill arrived, this deposit was not levied off. So when I remarked it, the waiter said he knew nothing of the sort.

5) As one of us had his birthday, the manager had promised that since we were a group of 15 people, he would throw a small cake for the birthday guy! So imagine my surprise when I saw this in the bill.

And to insult to injury AND THIS IS WHY I AM WRITING THIS REVIEW when I went to ask the manager to remove it, he answered me that we should be thankful for having been accommodated on a Friday night! What the hell? Who the hell do they think they are?

Having chosen Santore on the basis of having before visited as a couple, I have not one word to say against their food, Actually it is quite good! However I can see that they are well untailored to provide service to large groups, and due to their impoliteness, they have lost me forever! After all they are not the only authentic Neapolitan restaurant in London!
Comment on this reader review

Malcolm Callus
Overall rating 5 stars
Food 9 | Service 2 | Atmosphere 5 | Value for money 4
Tuesday, February 12, 2013

Yet again everything was great

Warm welcome as always.

Complimentary Prosecco as builders in (not that we were aware of them)

Wonderful Carpaccio (beef)

My favourite pasta dish with clams, prawns and mussels just sublime and exactly spicy enough. Accompanied by very reasonably priced very smooth Merlot

Didn't have dessert.

Service great. Just live this authentic Neapolitan place to eat. Would go nowhere else if anywhere near this part of London
Comment on this reader review

Liz - View all reviews by this user
Overall rating 10 stars
Food 10 | Service 9 | Atmosphere 9 | Value for money 10
Tuesday, February 12, 2013

You may also like these restaurants:
quick search
user tools
latest blog entry

New Openings

Discover Newly Opened Restaurants In London
london tweeting

Barrio Bars to open a new site in Shoreditch next month (via Caterer) -

save this page
best for...
our sites
city eating