Chai Pan

Have to start by saying that I was fairly shocked by some of the previous reviews and felt that these people must have been visiting a different restaurant to chaipan - I felt strongly enough that I wanted to write my own review. The food is consistently fresh, good and tasty with a huge choice considering the Japanese and Italian menus on offer. The girls are always very friendly and seem honestly concerned that we are enjoying our meals.

Chaipan is the only place this side of London that serves sushi made to order that is both tasty and fresh and also delivers to home which is quite a bonus when I do not want to go out.

We love it.
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peakaboo - View all reviews by this user
9 Overall rating
Food 10 | Service 9 | Atmosphere 8 | Value for money 10
Thursday, November 10, 2011

Eight of us went to Chai Pan to celebrate a birthday. We were very pleasantly surprised by the high quality of the food - the sushi was freshly made and nicely presented and the main Japanese dishes that followed were delicious. Two of our party did not eat Japanese food and were very satisfied with the alternative Italian menu available. The evening was very successful due to a large part being good service, fresh food well presented and reasonable prices.
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Jkay - View all reviews by this user
9 Overall rating
Food 9 | Service 9 | Atmosphere 8 | Value for money 9
Wednesday, November 09, 2011

just ordered takeaway for collection from chai pan loughton for the first time and not impressed! the chai pan platter was measly! also I received a prawn dish instead of chicken. I phoned the restaurant to inform them of this and also of that fact that I had been charged more for the prawn dish that I hadn't actually ordered!

lady on the phone had nothing to offer in the way of apology and I wasn't going to drive all the way back to change the dish which would mean not eating with my boyfriend and ruining my evening!

not impressed with the customer service and wont be coming back!
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Claudia G
0 Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Thursday, April 28, 2011

Just got back from can only be described as the worst "Japanese" dining experience I have encountered. Blackened miso Cod was a disgrace. The sushi wasn't fresh and the yakitori was clearly reheated from pre-cooked. As such it had an impermeable thick crust around the meat. Waitress was clearly shocked when I replied no to her customary question of "was everything alright?". Her defence? "lots of famous people eat here". Don't remember fame being a prerequisite for good taste...

Not all their fault. Should have known better from a restaurant that claims to be Japanese/Italian cuisine and has an enormous poster adorning the wall of sushi and chips.
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2 Overall rating
Food 1 | Service 5 | Atmosphere 2 | Value for money 0
Tuesday, April 05, 2011

We often go to Chaipan for the sushi but almost every visit we come away disgusted with the service.

Food is 10 out of 10 but they screw up the whole experiance with very poor service staff. Waited 15 minutes after sitting down for a drink. Ignored most of the evening. Had to request a second round of drinks which were then forgotten.

The resturant wasn't even half full!!!

It's only that there is no other sushi resturant close by that they still manage to keep my custom but ONLY JUST.
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S W.
4 Overall rating
Food 10 | Service 0 | Atmosphere 2 | Value for money 3
Tuesday, October 05, 2010

I visited Chaipan restaurant at 167 High Road Loughton on Saturday 31st October 2009 - Halloween with my family. An unusual combination of Italian kitchen and Dim Sum/Sushi Kitchen in one site. I was very pleasantly surprised by the effort the restaurant and staff had made with the decor for the evening and even more delighted by the food. My husband and I both ate from the Chaipan menu starting with an exciting range of dim sum and then eating our fill of wonderfully fresh sushi - the highlight being the amazing spicy crab inari nigiri. The children ate from the Tuscany menu, one having a lovely burger and the other a DIY woodfired pizza with pepperoni, olives and capers that was made at the table. These were both followed by DIY ice creams served with sweets and sherbet and sauces. A very clever concept of being able to mix and match 2 menus - very reasonably priced and very good service. I would definitely recommend.
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ali
9 Overall rating
Food 9 | Service 8 | Atmosphere 8 | Value for money 9
Tuesday, November 03, 2009