La Bodeguita del Medio review by POE
We went here last night and had the worst restaurant experience we've ever had. With high prices, poor food and bad staff, I would not recommend this place to anyone.
After waiting almost an hour for any sign of our food, we spoke to the waitress and she arranged for some bread. The starters arrived about 20 minutes later. Half were ok but the others were burnt or lacking flavour. When the main courses arrived, one dish was wrong and the food was generally unimpressive. Highlights of the bad food: the chips had a ton of salt on them so we sent them back; the moros & christianos (beans & rice - a staple Cuban dish) were bland and watery; the tuna tasted of pepper and nothing else.
The waitresses were nice & did a good job (except for the one wrong dish). However, this place didn't score very highly on service because we complained to the manager about the delay and his response was to look up our order on their computer and tell us we had ordered 45 minutes later than we did and that we must be lying. He then agreed to discuss the issue with just one member of our party (fair enough) but it took 10 minutes of discussion for him to admit that there was a problem. In the end he gave us 1 bottle of wine gratis. Considering we had ordered an extra 2 whilst waiting for the food this didn't feel like enough. He also told us we didn't have to pay the service charge (we had decided after the starters that we weren't going to pay this anyway!).
The other problem was the noise - whilst some people like an 'atmosphere', I prefer to be able to have a conversation with the person sat next to me without having to shout!
On the plus side, the wine and cocktails were lovely. Although being charged (and paying) an 'optional' service charge at the bar without being warned was irritating.
Thursday, April 19, 2007
Overall rating 
Food 3 | Service 2 | Atmosphere 4 | Value for money 0
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