Carluccio's Caffe Market Place review by Anon
Friday lunchtime - forget it!
Nice day so we queued for an outside table and then straight away (thankfully) ordered wine. Twenty minutes after we sat down our food order was taken: couple of starters, followed by 3 salads. It took another 20 minutes for the starters to arrive (after prompting) and then another wait for the salads and the second bottle of wine (unanticipated, but necessary at this stage!).
When the food arrived servings were disappointing (we had to ask for more tomatoes and basil for the salads), condiments were not forthcoming etc.
Two hours for a quick lunch at a cafe establishment is not expected and we did complain to the manager when he came and asked if we wanted the bill. When asked if they had problems with service staff or backstage he said he was surprised that we'd had such a bad experience. To his credit he said we would not have to pay for anything and he hoped we would return to give them another go.
It's a shame as Carluccio's always used to be so reliable years ago, but it has been consistently going downhill in terms of service and food, and markedly since going public. Quality has suffered, and there is an obvious attempt to cut costs to increase profits to satisfy shareholders.
Friday, June 01, 2007
Overall rating 
Food 3 | Service 2 | Atmosphere 6 | Value for money 5
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