Tuttons Brasserie review by Anon
I went here with a group of 18 for a friend's 30th birthday. The restaurant's two redeeming features were the cocktail bar downstairs and the good customer service training of the manager.
Where do I start with the rest?
- We were sat at our table an hour after our booking time
- We didn't get the side dishes OR the coffee/mints promised on the menu
- The menu - at 38 quid a head - was ordinary, and left some people hungry as the side dishes never arrived
- Our waiter brought out the card machine BEFORE the dessert dishes were cleared or a bill was issued, and then, when queried about our missing coffee, had the gall to tell us they had actually shut 45 minutes ago and that he was 'too tired' to deal with it. He then proceeded to throw the card machine down on a table.
The manager, once finally alerted to what was going on, stepped in and won back some much-needed credibility for the restaurant with a good discount and complimentary sparkling wine to make up for our wait.
Luckily, all of this didn't dampen the spirits of our group, but I won't be eating here again and certainly won't be recommending it to anyone.
Tuesday, June 05, 2007
Overall rating 
Food 1 | Service 1 | Atmosphere 5 | Value for money 1
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