Bertorelli's Cafe Italian review by Phil
Went in last saturday (06/10/07) to treat my girlfriend to a decent meal, what we ended up with was far from decent! We were seated promptly and drinks orders were taken quickly, however we had to wait 25 mins for our wine to appear (after having to catch someones attention to remind them of it).
We ordered our starter and main within about 10 mins which was fine, if a little too speedy. The only vegetarian main was off (for my girlfriend) so the waiter offered the rissotto of the day, which he then had too go and ask what it was, it turned out to be Dolce Late with radichio(?). We then waited about 30 mins for our starter and then a further 40mins for our mains, to be fair, when someone who appeared to be a manager realised we were still waiting, he offered us another 1/2 bottle of wine which he readily accepted!
What i couldnt understand was why we had to wait so long, we sat down at 9.15pm by which the main rush seemed to be over and most people were on their deserts, furthermore, other people who were seated after us received their starters and mains before we got our mains!
Anyway, being a reasonable chap, all of this could have been forgiven and be put down to them having an off night and maybe there being a mix-up with our order (it happens), however when our mains did turn up we were both so utterly dissatisfied with them I felt compelled to write this review and an accompanying letter to the restaurant itself. I ordered meatballs made to "mama's" secret recipe, apparently, although I can only imagine the recipe is a mystery to anyone who works in the kitchen given the sub-sainsburys pre-packaged dry nature of the meat pellets that arrived on my plate and the tinned spaghetti in a sugary tomato sauce that I would be ashamed to feed to my godson. As for the rissotto, whose consistency more closely resembled that of an unsuccessful rice pudding with a resoundingly nothingy flavour, didnt appear to bear any relation to what the waiter had advised us of. Oh and as for the 12,5% service charge, words fail me......
Monday, October 08, 2007
Overall rating 
Food 0 | Service 3 | Atmosphere 6 | Value for money 0
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