Chino Latino review by Nick
I generally sympathise with restaurants in hotels as drumming up interest is especially difficult for them and passing trade is virtually nil. They therefore mostly rely on word of mouth reputation or offers. I suspect it is only the latter that is keeping Chino Latino afloat. We arrived a armed with a 50% off food offer initially only mildly disturbed by the quasi-luxury of the bar area and the number of women of dubious repute at the bar.
Sure that the restaurant could only improve on the chrome pretentiousness of the bar area, I was disappointed not by the food or the atmosphere (both of which were fair to middling) but perhaps by the worst service I have ever encountered. Normally when service is this abhorrently bad one can usually put it down to a new or inexperienced waiter. In this instance however we were attened to by the Manager of the restaurant. While the rest of us were forced at pracitcally gun-point to take the set menu option one of our number was forced to go off-piste due to her being a vegetarian was told the following:
"We have a certain way of eating here. Its all about sharing - normally when people come in and want to order separately off the menu we show them the door..."
An interesting take on restaurant service I think you'll agree and one which did not improve throughout the meal as he became increasingly fawning (probably due to the realisation he had been unforgivably crass at the start of our meal). The food was reasonable with some interesting dishes but only the 50% off voucher made it palatable in the context of our end bill.
All in all, a terrible meal which goes to prove that it does not matter how good your food is (and it was by no means superb here), bad customer service will ruin any dining experience.
Monday, November 05, 2007
Overall rating 
Food 5 | Service 0 | Atmosphere 2 | Value for money 2
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