Ruby Blue review by Ian Matthews
On tuesday 8th November we booked for 13 of us to go to the Ruby Blue on the evening of the 30th November. They wanted a £15 deposit per person in advance
and that was fine with us.
Also when booking we asked if we could stay for drinks after and they very kindly said they would reserve a private area for us for after the meal.
We were all really excited and looking forward to it and organised the £10. After we had done this, on the 9th we got a call saying that if we wanted the private area we now had to do an extra £25. I did not want to ask the others for this and so paid this myself.
On the 10th November I went round there adn gave them the £195 + £25 = £220
Then late afternoon that day I got another call from Ruby Blue, they now said that we had to do £10 per person to stay for drinks after in the private area. So this was the second time they had changed things. They said that it was because it was after the 26th November and they get busier for Christmas, so tey wanted another £105.
I looked an idiot in front of all my friends, work colleagues and boss, this was a real nuisance and they never even said sorry, making out it was not their problem and they had done nothing wrong. When I said to them that they had taken our money and said what it was, and they cannot just change things, they just did not care.
At 9:30am on the 12th November I called up about this. I spoke to a lady who just said it was someone else's fault, so I asked if I could speak to the manager, they told me the manager would call at mid day. At 3pm no one had called and I spoke to someone else who also could nto grasp that anything was wrong, just made out that I was an idiot and I was the one in the wrong for not just giving them more money. I again asked about the manager had not called and she basically made out that the manager was too important to speak to me. So I had to take time off to go and pick up the money from them, which they did return.
She also said that the manger would call and credit to her she did call at 4pm, however I was so upset and quite frankly humiliated that I just did not want to call her back. She did sound nice on the phone, but after the way the other staff had spoken to me all goodwill had gone.
Really sad that what could be a great restaurant is ruined by such bad management.
Wednesday, November 14, 2007
Overall rating 
Food 3 | Service 0 | Atmosphere 0 | Value for money 0
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