Frankies review by Toby
Put simply, this place was A DISGRACE!!
We (a group of 8) were very much looking forward to going to Frankie's for a friends birthday.....The restaurant is stylish, but the amount of noise is unbearable. We had so many problems from start to finish.
- Service was very, very slow
- Waiters had almost no knowledge on food (we were asking for the vegetarian options)
- When served, they got some of the meals wrong and the pizzas that we ordered were stone cold. It then took over 25 mins for 'replacements' (everyone else had finished their meals)
- The birthday cake that was pre-ordered for 8 (£40) was abysmal in size (we complained and they didn't charge us)
We were offered 20% off our bill, however when it came to paying there was no 20% discount, while the service charge was still on the bill! The manager then said that he had not offered us 20% off and refused to budge, only giving us the pizzas for free.
So our night was successfully spoiled by a venue that is supposedly a quality, well regarded restaurant. There were limited apologies and the only additional discount was monies off for our next visit...as if we'll ever go back!!!
Sunday, November 25, 2007
Overall rating 
Food 2 | Service 2 | Atmosphere 3 | Value for money 2
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