Busaba Eathai review by Andrea Papaconstantinou
We often go to Busaba Eathai and I was always in two minds about the restaurant. Generally I don't like this canteen style of eating. It feels rushed and I don't particularly want to be sat with next to WAG wannabes planning who they're going to target at the weekend - sadly this just the type I found myself sat next to on Friday. Also, I don't want other people listening to my conversation with my friends either, which it is impossible not to do. Still, Busaba Eathai is popular so it must have something going for it. The food perhaps?
Well not quite. I mean, it's tasty and once you order the food does tend to come fairly quickly - most of it anyway. But it's Thai food for a Western city palate and Busabab Eathai are not alone here in being too scared to serve proper Thai food. And what's with the chopstick???? As far as I'm aware, the Thai's use knives and forks. Still, I'm picking now.
What really upset me on 23 Jan was that I didn't get my squid (although they like to call it a very un Thai calamari in Busaba). I had been looking forward to the squid as it's one of the best things Busaba do. I wanted my friends to try it too. My curry came. My rice came. My friend's food came. But no squid. I asked the waiter where it was and he said it would be along in a couple of minutes. Half way through my curry my squid still hadn't arrived, yet I saw a number of portions being taken to other tables - one of which was probably my squid. I asked for a second time if it was on the way and the waiter said he'd check. He never came back to me. I left it few more minutes and asked again, this time the waiter claimed to only be a "sitter" and didn't know anything about my squid. Once I finished my curry I no longer wanted my squid as we all had to get back to work. So I asked to see the manager, who seemed to think that a customer not getting their order was hightly amusing and something to laugh about. No apology nothing.
They have staff training needs.
Oh and my Jungle curry was supposedly the hottest thing on menu. It wasn't very hot, so if like me you love the burn of an authentic Thai curry, give this place a miss, otherwise you'll be sorely disappointed.
Monday, January 28, 2008
Overall rating 
Food 4 | Service 0 | Atmosphere 4 | Value for money 5
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