Cubana (Waterloo) review by David V
Unfortunately this restaurant has to rank as the worst I have ever been to. My friends and I had booked a table, planning a fun evening in what we thought was one of the funkyest looking restaurants around, as it happened a night that started badly, ended in disbelief.
Upon arriving, our booking was lost (despite having phoned up only two days before and booking). The waitress was not appologetic but we put this down to her just being in a bad mood. We had specifically booked our table for 6pm so we could take full advantage of the happy hour. Having ordered several jugs of happy hour cocktails we were looking forward to some good food in a relaxed atmosphere. Annoyingly only half of our drinks showed up so 30 minutes later we went to gently remind them, they eventually came.
The food came and was pretty tasty. All seemed ok until the bill came: When it arrived - we noticed that two of the happy-hour cocktails we had ordered were charged at full price (£32 vs £17) - when the waitress came over we mentioned this to her, she went to the bar and then came back and said that we had ordered them after happy hour so couldnt get the discount - it is now that we reminded her that it was the restaurant who had not written down are order originally - she went away again and then came back claiming that "it is on the computer...I cant change the computer" - this in itself was plainly insulting to us and she was not remotely appologetic. We said that was not good enough - she went away again - then came back claiming the drinks we had ordered were not on happy hour - despite clearly being next to the "Happy Hour" wording on the menu. At this point she went away again and brought several other members of staff back telling us that it was our mistake not theirs and we were trying to rip them off!
We said we werent happy at which point they continued to be rude and refused to take it off the menu and said they would take our drinks away. This continued for 20 minutes with staff being offensive and rude.
I cant explain the frustration and annoyance in words, the staff did not care (as several of them explicitly told us), they were insulting and I have never experienced this type of service before in my life. I write this review not to get back at them but because we explained the situation to the manager politely but she did not care - they finally took the drink off the menu and told us we were not welcome back.
I thought restaurants with service like this had died in the 80's all I can hope is that new management takes over this soon - it needs it!
Sunday, February 03, 2008
Overall rating 
Food 5 | Service 0 | Atmosphere 0 | Value for money 0
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