Momo review by Becks46
My husband booked a table for 4 for my 32nd birthday after hearing good things about this restaurant. We were told of the 2 hour time limit when we booked but thought that this would be long enough time for us. We had all been looking forward to the meal all day so we were all rather hungry. As soon as we sat down at a very low table the waiter came came over with the menu and asked if we wanted cocktails, and tried to get us to order bottled water when we just wanted tap water. We decided to order 2 plates of starters to share between us which arrived very quickly they came with a dipping sauce on each plate. We hadn't finished this course when they came over to clear the plates and they took both plates with the sauce on dispite us still eating and when we complained the waitress claimed not to understand what we were talking about. I'd ordered a vegatable tagine and when it arrived it was lamb, everyone elses meals had arrived so I called the waiter and he took it away without saying a word, then the original waitress came over and apologised that she had made a mistake and that my meal would be out in a few minutes. The rest of the party started their food and we kept asking the waiter where my meal was and they kept saying that it would be here soon. Twenty minutes passed and my meal finally arrived, however everyone had already finished their meals. The waitress did say that she would give us my meal for free which was good, but not really the point when you have come out for a birthday meal and its ruined by an incompetent member of staff. We were going to stay for dessert and more drinks but this error made us not want to spend anymore money or time where we were clearly not wanted.
Not once did any of the waiting staff ask if we'd enjoyed the food and they cleared all the plates and glasses away from our table and didn't ask us if we wanted anything else. They had made us feel like we were in the wrong for daring to complain. When we complained about the service the waitress made us feel bad for complaining, she was very defensive. We also questioned the service charge they had included onto the bill and refused to pay it, but she again stood over us making us feel uncomfortable whilst we were checking the bill. They spoilt what was supposed to be a special birthday treat. I would never go back here, there are fair better restaurants elsewhere for half the price.
Sunday, February 03, 2008
Overall rating 
Food 6 | Service 0 | Atmosphere 3 | Value for money 0
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