Orrery review by James
I'd been here a few times, and have never had to grumble in the past. My most recent visit however was different.
Were seated in the bar, had a couple of cocktails and ordered the menu degustation (@59/head). We were shown through to the restaurant (very empty, maybe four other tables) and presented with the wine list. I ordered a favourite wine of mine, to be presented with a bottle of inferior year - noticing this before it was open, I asked them to change it, and was told that this was a better year and that I should have this one. I asked for the wine list again - and rather stroppily the waitress brought it over, plonked it on the table. I ordered another wine - which eventually I was told was unavailable. My third choice wine was available and served to us - but hadn't been chilled. I should have walked out at that point!
The food arrived - and I didn't recognise any of the courses as being on the menu degustation. I mentioned this to the waiter, who said I must be mistaken and showed me the menu. I asked him to bring me the menus that had been shown to us in the bar (where we had ordered) - and indeed, the menu was entirely different. Yet still I was receiving surly service and being treated as though I was in the wrong.
The manager eventually came over, briefly apologised and walked off. I requested that we were actually served the food we ordered and was told it was impossible, despite all the courses being available on the a la carte menu! At this stage I did start to lose my temper a bit, and said that this was not the experience I had hoped for in a restaurant of this calibre. He said that mistakes happen and he would give us some glasses of wine with our meal. I pointed out we had a nearly full bottle of wine and that I was driving ... he shrugged and walked away. At this stage I was furious and ready to leave - but my guest said that it was late and we would have problems finding another table.
The bill came - no deductions had been made for their mistakes - and when I requested that the service charge be removed the look I received could have frozen hell over!
Quite frankly an appalling experience. I will never visit this restaurant again ... and will most likely give all Conrans places a wide berth from now on.
Thursday, April 03, 2008
Overall rating 
Food 4 | Service 2 | Atmosphere 2 | Value for money 1
review comments
Leave a comment
Please note this is to leave a comment on the readers review above.
To review this restaurant please click here
To leave a comment about the review above, please log in or register first.
To review this restaurant please click here
