The Ritz review by Julie
Last night I dined with my huband and son at the Ritz for their pre-theatre dining offer. I have to say that that we were very disappointed with the quality of service we received from the hotel and in particular the staff in the main restaurant. Firstly, we arrived 10mins early, and were told by the restaurant staff to wait in the bar. However, we were then refused entry into the bar (much to our embarrassment) as our son was under 14. We wouldn't have minded if their policy on age restriction had been made clear when I phoned the hotel to book the restaurant and specifically asked if young children were welcome (and I was told they were). Following this, we went through to the restaurant and had our starters and main courses which I have to admit were very nice but not outstanding. However, the sweet (a souffle) didn't arrive for another 45mins after the main course, even though the waiter asked me to order this in advance as he said it took 20mins to cook. The souffle eventually arrived 10mins before our show was about to begin, and a waiter knocked over my drink as he was placing it on the table, and then laughed! To add insult to injury the souffle was undercooked! We were not offered apologies or replacement drinks and I felt that our custom was not deemed important as we were dining on a special rate. The food and the level of service in this hotel is totally overrated and we will most definately not be returning!!
Thursday, April 03, 2008
Overall rating 
Food 3 | Service 1 | Atmosphere 0 | Value for money 0
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