Cocoon review by Ryan
We went to Cocoon last week as part of London Restaurant Week. The food was excellent but the service was dismal.
We arrived at the upstairs restaurant area to find a crowd of customers all waiting to be seated, with no staff anywhere in sight. After a wait of several minutes, a member of staff appeared and began checking off names against reservations.
When we asked for the London Restaurant Week menu, the waiter had not heard of it. The waiter was obviously working flat out but, as far as we could see, there seemed to be only 2 waiters covering the whole restaurant and it took him 45 minutes just to take our order. It also look a ludicrously long time for our cocktails to arrive.
All in all, the whole operation looked a complete shambles. From our table we could see the ever growing number of people left unattended at the entrance to the dining area, while the front of house staff seemed to stride aimlessly back and forth through the dining area (without actually showing anyone to their table).
Fortunately the food (we had the Vegetarian bento box and the Japanese bento box) was excellent, otherwise we would have been writing a complaint to the restaurant rather than writing this review.
Monday, April 21, 2008
Overall rating 
Food 9 | Service 1 | Atmosphere 5 | Value for money 5
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