Ciao Bella review by B Smith
I note that most of the reviews on here are from long standing "regulars".
I have been a few times but don't qualify as a regular. I know this because it is clear from the attitude of the staff that only the regulars seem to get decent service!
A small group of us went for lunch on a week day recently. Although it was quiet when we got in after about 20 minutes the place had filled up. It took 15 minutes to take our drinks order and the disgust was barely concealed by the waiter when we all opted for soft drinks. Then a total of £15 worth of "extras" were placed on the table without asking us or making it clear that they were to be charged for. You expect bread and a cover charge in most places but i think it's a cheek to dump 3 plates of old parmesan chunks on the table with a few plates of olives and breadsticks and then charge for the lot even though they are untouched!
The drinks took another 15 minutes to come and then we ordered our food after a total of 30 minutes. We then waited another 25 minutes for it to arrive despite making two enquiries as to the whereabouts of our lunch and explaining that we had to get back to the office. Nearly every table was served before us adding insult to injury.
I did notice that the tables receiving the better service were all middle aged business men who are presumably percieved as better tippers or maybe they are "regulars"!
I would say that the food was good although the consisently bad service that i have experienced there over the last few years doesn't make me want to go back. Incidentally i always tip at least 20% so waiters please don't judge someone because you think they look too young/poor etc to tip you!
Wednesday, May 07, 2008
Overall rating 
Food 6 | Service 0 | Atmosphere 2 | Value for money 2
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