Pizza Express Jazz Club review by Alex
Went there on Friday night for dinner, it was full but we got a table quickly. The garlic bread arrived lukewarm and not crispy as usual. I complained to the waitress and she acted as if it was meant to be like that (i've been eating garlic bread at P.E. for 25 years). My main course was the wrong pizza and again, the waitress implied that i'd said the wrong thing rather than apologising gracefully. I then asked if the chocolate icecream bombe would be properly frozen (as the last time i ordered this at another branch it was more like a blamanche!). She said she couldn't guarantee it - even though the freezer was less than 20 yards away! - and was pretty rude. Hey presto, when it did come it was half melted and the manager was duly called. In contrast to the waitress, she was polite and accommodating and offered to take money off the bill and a free pizza next time. Shame it took the manager to sort out a long-standing customer.
Saturday, January 14, 2006
Overall rating 
Food 6 | Service 2 | Atmosphere 9 | Value for money 8
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