Elephant Royale review by Lee
It takes alot for me leave a bad review on this site, but i'm sad to say I feel compelled to do so on this occasion.
I recently visited the Elephant Royale ans was immediately impressed by the decor and location. We were seated promptly and had a nice chat to our waiter who went on to take our order.
We received our drinks and starters in good time but that is where the good service stopped. After this we had flag down waiters for any service and not once were we asked how our meals were. The desert menus were literally thrown at us, and trying to order coffees was damn near impossible.
Even after this, I was still fairly happy with the food and the atmosphere and had it not been for the next incident I would have left a satisfied customer.
On being presented with my bill, I could see that a service charge had been added. I asked for this to be takeen off, as I was paying by credit card and wished to pay this part in cash. The waiter rushed off and spoke with the manager. He returned and told me I had to pay the service charge. At this point I was starting to get a little annoyed, as all I wanted to do was to leave the tip in cash. But being told I had to leave a tip, naturally got my back up. I asked for him to speak with his manager again. On his return he told me the service charge had been taken off, but had a message from the manager, that if I was not prepared to pay the tip, then please do not come back again! As you can imagine I was stunned! I asked to speak to the manager themselves, but was told they were unavailable and would be over in 10 minutes. I did not wait, only to be offended again!
I was not aware that a tip was compulsory in UK restaurants, and to be treated in such a way was unbelievable.
I will never return to this restaurant and would recommend people to tread carefully when discussing tips at this restaurant!!
Monday, July 24, 2006
Overall rating 
Food 8 | Service 3 | Atmosphere 10 | Value for money 3
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