The Cuban (Camden) review by Gavin
I was also there with my girlfriend on Valentine's, and like everyone else had to wait incredibly long for our food. We ordered two cocktails which came promptly.
After almost an hour I hailed a waiter to ask about the delay and he told me that there was a problem to do with the dumb-waiter/food lift, so the food was being sent in batches.
I wasn't entirely satisfied with his answer but seeing as how everyone else was waiting we just accepted it.
Though I had to ask for more champagne (there was 1 complimentary glass per person), I saw waiters happily serving it to other tables.
Throughout the night the waiters remained very calm and polite, and relievingly apologetic.
Most tables did walk out but I decided to persevere and in the end our main was served almost 2 hours after we sat down.
The food was good, the service was good, the atmosphere is great.
The manager made himself very available and accessible and was also very apologetic, refusing to charge us, or the table next to us who informed him they were leaving.
I believe this restaurant deserves another chance, and all reviews from Valentine's should be disregarded as a result of a one-off incident. The quality of the service and food was enough to redeem the unfortunate incident.
Saturday, February 17, 2007
Overall rating 
Food 9 | Service 10 | Atmosphere 10 | Value for money 5
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