Nayeb One review by W. Sze
There was a sign outside that said "new management", and that may explain the difference in service level we experienced compared to what others wrote before me. The service was slow, friendly, but definitely too slow. We waited 15 minutes to get a menu (and had to ask for it); we waited 15 minutes to have our drinks served (1 of 3 orders were wrong); then we waited 1 hour before our starters (cold yogurt dishes) were served -- and again, we had to ask. 2 separate tables left during that time basically saying they couldn't or wouldn't wait anymore. As far as we could see, whilst there were 2 waitresses, 1 seemed so new that she needed directions from the other waitress, leaving only 1 waitress running around doing everything, serving 40+ people in the restaurant. There was a man who appeared to be the manager but he didn't lift a finger and stayed behind the bar the whole time -- which makes you wonder since there are only 6 drink choices on the menu. Oh, perhaps his job was to mess up entering the amount in the cash point machine because rather than charge me the correct amount of £30, he charged me £300. It was most likely a mistake but I'm just saying since he didn't do anything for the 2 hours we were there, it's hard to know what distracted him so.
Having made all these complaints, the food was pretty good. The flat bread was excellent, though the cold yoghurt-based dip starters were very heavy. My companions thought their grilled meats were very tasty. I had a stewed lamb, which came with few lamb and lots of oil, but it was flavourful.
I think we need to expect more from London service industry, especially if they levy a service charge.
Friday, March 02, 2007
Overall rating 
Food 7 | Service 0 | Atmosphere 3 | Value for money 3
review comments
when i went to hammersmith road there was quite a few restaurants i decided to go to this one and try out persian food.i really like the food especially the nan bread with the kebab.the service was absouloutly great, the door was opened for me as i enetered and the menu was given to nme straight away.i really enjoyed the food.i love the atmosphere as it was very well decorated and candles were lit everywhere.have you ever been to a restaurant with toilets downstairs well Nayeb does it has very clean toilets.every time i go to london i go to this restaurant as i got great service and you can trusty thus place.i strongly recommend that people try the food here it is so delicious.as you enter the restaurant you feel really welcomed and feel like home.Nayeb is really clean not like any other restaurant.i love this retaurant.
iqsa cheema!
Iqsa_cheema - Sunday, May 13, 2007
I must have visited the restaurant on the same night as this reader as I had a very similar experience. (i had previously written a review but it wasn't posted).
It's such a shame because the food was fine, it's just we had to wait so long for it we were expecting (and hoping for) something spectacular. We were waiting over an hour and a half in total for our food, and a worker told us it was because there were only two waitresses there. I wish they'd told us that when we sat down because then we would've had the choice to leave if we felt we couldn't wait.
Unfortunately it's not somewhere I'll be going back to.
A - Monday, March 05, 2007
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