Kensington Place review by Anon
Was so disappointed with Kensington Place this weekend. Having had so many great meals there. My partner said it felt like the end of a relationship. Whilst we raised concerns on the night we did not want to make a scene as we were entertaining friends. However as we felt strongly she subsequently rang the manager to give her - very nicely - some customer feedback (e.g. about not getting the round, window-side table we'd been promised; the first course and main courses having been cold (the first course had to go back twice before it was heated properly) and the side dishes ordered not arriving but being charged for (we had to ask twice before the proper correction was made) but she was rather defensive and not really interested at all. Additionally the food was particularly bland in presentation and taste, and the service staff polite but not very tactful (initially testing the food temperature when we politely complained - presumably assuming we were unable to distinguish hot and cold?). All very sad. We thought seeing it so below par, and half-empty, was like seeing a once-great cruise liner that has seen better days.
Monday, March 12, 2007
Overall rating 
Food 5 | Service 4 | Atmosphere 5 | Value for money 3
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