All reader reviews by Matt

Ruby & Sequoia

As someone living in the area, I used to be a big fan of Ruby as somewhere to go for some decent, reasonably priced food and a relaxed place to sink a bottle of wine (or three) with friends. I even went there for my birthday a few months back. As you can probably tell, this story isn't going to have a happy ending...

I recently went there for dinner with a few friends on a Thursday night. Service during the meal was adequate but pretty slow. As the bar filled up it got slower and slower until it was non-existent. At one point we had to wait over forty minutes for some drinks. I went up to the bar to find out where the drinks we had ordered had got to, in order to be informed rudely that we probably weren't going to get them anyway as they had run out of ingredients. When I voiced my dissatisfaction I was told that it was a busy night and I was just going to have to wait til the staff got round to me (surely a busy night is the staff's problem, not mine?). When I asked to speak to the manager I was told that he was "too busy to speak to me".

The whole experience was just bizarre. The staff were rude and uncompromising. We asked if we had to pay for the round of drinks (three cocktails) after the 50min wait and were told that all they could do was apologise, there would be no offerings of goodwill.

I'm just annoyed really I probably was spending £150+ there a month, but now can't be bothered to go near the palce if that is how the staff treat the customers. The waitresses were rude and patronising, and the manager needs to review his customer service policy if he or she can't even be bothered to talk to dissatisfied customers.

Rant over!

Tuesday, January 17, 2006
Overall rating 5 stars
Food 7 | Service 2 | Atmosphere 6 | Value for money 6

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