All reader reviews by Anonymous

Nozomi

Rarely have I been this disappointed by a restaurant as I was at Nozomi last night. Service was the worst I have witnessed in a long time - we ordered a bottle of sake and the glasses arrived in 20 mins, the bottle itself took another 30 and a question from us regarding its whereabouts. The cooked lamb dish arrived 30 mins before the sashimi which we also had to ask for after the waiter came and took away all the soy sauce and we realized we weren't getting any sashimi unless we asked for it. The softshell crab dish was burnt and when we complained he said "this is how we serve it." He was looking for excuses rather than finding solutions to the issues they clearly had. The table next to us complained of the slow and inconsistent service as well.

It is a shame because the place has great location and atmosphere but they need to hire a new manager and sort of their staffing and kitchen issues asap. Zuma and even chavvy Nobu are light years ahead.

Thursday, August 27, 2009
Overall rating
Food 2 | Service 2 | Atmosphere 8 | Value for money 3