All reader reviews by hoffs17
As this is one of the handful of restaurants in the Holborn area which is not a high-street chain, we thought it would be very promising when it arrived.
I went with several work colleagues last week and while the food was good (though not outstanding), the service was huge disappointment. When we asked to have ketchup to accompany our burgers, we were told it wasn't available. The restaurant doesn't stock ketchup because, in the words of the waitress, "it doesn't go with the food"! If she had said they don't stock ketchup but offer an alternative or even if she had empathised with us and apologised and said it was just restaurant policy, we would have accepted it. Instead, it just came across as snobby. It was clear that she didn't care about any of our feedback; she was so dismissive that we all, even those who initially felt they should be allowed not to serve ketchup if that's what they believe, left thoroughly displeased with the service. The ketchup incident came on top of the generally inattentive, relaxed to the point of bored, attitude when you enter the restaurant and are seated.
My colleagues and I are all in a professional service firm and we bend over backwards to accommodate requests from fee-paying clients. I find it astounding that some restaurants still feel they can get away with such a dismissive attitude. I would not go back again.
Wednesday, August 06, 2008
Food 6 | Service 2 | Atmosphere 5 | Value for money 4
I had dinner at Awana last night with 6 other people. Aesthetically, the restaurant wins good marks. As soon as you walk in there's a nice smell of wood that makes you feel like you're actually in the Far East.
The service was attentive, but not necessarily the most professional.
The food was a very mixed bag. The satay was excellent, but not 'the best in london' as another reviewer has written. The lamb shanks which the waitresses recommended as awana's signature dish was pretty dismal. However, the butterfish in banana leaf was lovely and the chicken curry was quite good as well.
I had the chendol for dessert, which was mediocre.
Overally, the location and ambience of the restaurant are great and the food can be pretty good, if you order the right thing. However, at full price I just don't think it's worth it.
Wednesday, January 11, 2006
Food 6 | Service 6 | Atmosphere 10 | Value for money 5