All reader reviews by Anonymous

The Waterway

Dreadful service.

Having been to this restaurant many many times, we booked for a group of friends who were visiting London. There were two children in the group aged 11 and 9...having seen a childs menu on their website I didnt think it would be a problem. How wrong I was ! When we arrived at 8 pm, we were told we had to be gone by 9.30 because of the kids. Ok I was annoyed but figured we would be done by then.

The main courses were not great, one was burnt and had to be sent back. White wine was warm, had to ask for ice twice...but the worst bit was at 9.20. at this stage we had had our desserts and coffee and were about to ask for the bill. the manageress comes over and asks us to leave with a long explanation of their rules re kids. i explained that we were waiting for bill, and that we would then leave. She persisted. My husband complained that she should have spoke to him as the booking was in his name...we were both very embarassed at this service in front of our friends.

Friday, April 16, 2010
Overall rating
Food 4 | Service 1 | Atmosphere 2 | Value for money 3

Aphrodite Taverna

Excellent food, wonderful atmosphere.

We had a wonderful evening meal in Aphrodite Taverna over Easter weekend. There were 8 of us all together and all of us were exceptionally pleased with the food. All the food was fresh, and very tasty. The Calamari was simply the best, freshest we have had since a trip to Spain a few years ago. it was stunning. the service was very friendly and professional at the same time. The atmosphere was great, a real buzz about it.

We cant wait to go back as soon as we are in London again. Truly a wonderful restaurant.

Friday, April 16, 2010
Overall rating
Food 10 | Service 10 | Atmosphere 10 | Value for money 10

The Waterway

I have been to the Waterway approx 8 times or more. I have found it to be very good ..until last night. Friends of ours were in town with their children aged 8 and 11, both of whom are extremely well behaved and used to eating in restaurants. We booked the table 6 weeks prior to yesterday for 8 people. I had taken note of the kids menu that is on their website. When we arrived at 8 pm we were told that the children would have to be off the premises by 9.30 in the restaurant. We were a bit upset by this as we had dined out the night before till 11 in Aphrodite and it was not a problem. Food in the Waterway was ok, the chicken goujons were burnt and had to be sent back. White wine was not cold and we had to put ice into it. At no point did they offer to change it. We had main courses and desert and were watching the clock..we had noticed a female manager watching us. She then came over to me at 9.20 and told us we would have to leave. I explained that we had finished and that we were leaving if we could have the bill. My husband was very annoyed as the reservation was in his name and she should have spoken to him. I have checked their website again and still cant find the rule about children have to be off the premises at 9.30 and they do promote their kids menus..so we are very annoyed at the way we were treated. We spent a lot of money and we feel that we were treated very badly.

Sunday, April 04, 2010
Overall rating
Food 3 | Service 1 | Atmosphere 4 | Value for money 5