All reader reviews by Anonymous
A very mixed experience for our group at Hibiscus last night. We had the 8 course tasting menu with matched wines. High points: The food was good. Some dishes were outstanding, and even those that were not entirely successful were interesting. The female sommelier was excellent. Friendly and informative and she matched the level of her input to her guests with skill and charm. Other aspects of the service were extremely poor. The Maitre D lacked any interest in his guests and certainly did not show any interest in standards of service. We sat for over 20 minutes waiting for payment to be taken from our card. When we reminded the waitress a second time we overheard her ask a colleague if he would remind the MD that we were still waiting - it was clear she was afraid of his response if she did so herself a second time. His arrogant manner has obviously set the tone for some of the other service staff who are downright unfriendly (rather than professional or formal), while others are doing their best in difficult circumstances. It took over 40 minutes from the time we asked for the bill (credit card at the ready on the table and obviously keen to get home on a school night) to the time we walked out of the door. At £200 a head I don't think it is unreasonable to expect a complete service from the whole team, and would far rather spend my money at The Square, Marcus Wareing or GR Royal Hospital Road where you are effortlessly given the impression that you are a valued guest being hosted, rather than an inconvenience.
Wednesday, August 24, 2011
Food 8 | Service 2 | Atmosphere 4 | Value for money 4