All reader reviews by JFarhead
I don't know where these people giving it a million stars went and ate, or how much they got paid to write these positive reviews. Maybe they think meat is what is found in a Big Mac. Even McDonalds would reject the stuff we got on our plates...
Arrived around 14:30 on a Friday. 4 adults and 2 children under 2.
Food: The grilled meat was cooked only on the outside (first slice you get) and any subsequent slices were more or less raw. All meats were ridiculously chewy and my plate was mostly filled with bits I gave up on or were just completely raw. We complained to the manager and he only charged us for the vegetarian options instead. We left hungry. And at over £60 (after reduction) it was a rip off.
Service: We had to complain about the non-existing service. And once we complained, we got first slices on all the meat, but couldn't help notice they would then move on to the next unfortunate customer, who would get the next raw slice (being too polite to say no I guess). They ignored the coloured cards we had as well). We then had to fork out a gratuity charge of 10% which I thought was ridiculous for having to flag people down all the time and getting the manager called... and for 4 adults?!! The whole point of this restaurant is the guys keep coming to your table, why am I paying for this service again??
Atmosphere: A bunch of TVs here and there playing south american concert music... hardly an atmosphere.
Value: Waste of time and rip off. I read similar bad reviews before I went but thought I would give them the benefit of the doubt and (wrongly) assumed people were there on an "off" day. I was wrong. I would give them -1 stars but the manager did try to rectify the issue. Unfortunately it seems to be common occurance.
Verdict: Don't bother, I have been to a few of these abroad, hence insisting I try one here regardless of reviews... this one is a fail. I am not a fussy eater, in fact I've probably never been to a decent restaurant... but to be served cartilage and blood and then expect to eat it?? Give me a break...
Thursday, September 01, 2011
Food 0 | Service 0 | Atmosphere 0 | Value for money 0