All reader reviews by Anon

The North Pole

I visited the North Star today for lunch with my partner & received such abysmal service that I felt compelled to write a review! As we live within walking distance & pass by on a daily basis we were both curious to visit & did so today for the first (& last!) time.

On arrival we walked in headed towards the seating area & paused waiting to be greeted by the staff, when they continued to walk around us seemingly oblivious to our presence I approached the waitress & asked if we should sit where we liked. After a couple of minutes of awkwardly standing in the middle of the restaurant we were finally offered a table directly in front of the kitchen. To say the staff here are miserable would be understatement, a particular mention has to go to the waiter who shuffled around with his head hanging like a sulky teenager, rolling his eyes whilst taking our order. It wasn’t exactly encouraging when we heard the chef telling him “I know you don’t want to be here, I don’t want to be here either but we just have to get on with it”, not the most positive conversation to have in front of customers.

The food itself was ok but the depressing atmosphere & appalling customer service was enough to stop us ever returning, we couldn’t get out of there quick enough!

Sunday, September 11, 2011
Overall rating
Food 4 | Service 0 | Atmosphere 0 | Value for money 3