All reader reviews by Anonymous
A group of sixteen of us went here on saturday night for a celebration. Because it was a big group we preordered our food several days in advance in order to make service for them easier. The starters arrived reasonably quickly and were of a good standard, although no bread was offered even for those ordering soup. The drinks were painfully slow to come, we waited about 30 minutes for five cokes to arrive and the water never did arrive.
After our starters were cleared we waited 50 minutes beforre the first main course arrived, which was a grilled lump of chicken breast with a few chips, the bed of roasted vegetables which was described on the menu was nowhere to be seen, on complaining we were provided with a dish of steamed vegetables which arrived after we had finished eating. The seafood medley was cold and dried out, and the wasabi mashed potato was lumpy and tasteless. Two of our guests only got their meal after most of us had finished.
When we complained we were told very brusquely that it was a busy night and they were short staffed, When I asked why they were still taking walk in customers if they couldn't cope with this amount of business the waitress told me I should understand their problems.
We left without having dessert or coffee, and although they took a significant amount off of the bill, at no point did anybody apologise for our spoilt evening, in fact as we left the manageress told me I was rude and my daughter and her boyfriend never to come back. We were never rude or abusive at any point during the evening so this was completely uncalled for.
This restaurant clearly cannot manage large groups at one time particuarly at tthe weekends so would not reccoment you come here with any large parties.
Sunday, September 25, 2011
Food 2 | Service 0 | Atmosphere 2 | Value for money 1