All reader reviews by Miss Brown

Kenza

The truly fabulous food is thoroughly let down by the service and the most vulgar and obnoxious manager I have ever come across and the poor wait staff. This is the second time I have had this problem.

In short, took an age to order, menu was unclear as you cannot mix and match set menus, told mains would be a further 15 mins having already waited 25 mins. When we said we’d leave the food as late to meet other chums the food arrived within 5 mins.

I had hoped that the service issues were a one off as the food is amazing. Sadly not – I wont be going back! I recommended this restaurant to a vegetarian friend for her birthday. How much of a fool did I feel. They did give two bottles of complementary wine, sadly too little too late!

And a point made below by another person about money coming off their card without authorization – I had the same thing. £75 taken two days later from my card claiming it was for wine that ”had been missed off the bill”. Don’t give them your credit card I was totally livid; the row that ensued to get the funds back was so lengthy.

Tuesday, October 18, 2011
Overall rating
Food 8 | Service 1 | Atmosphere 4 | Value for money 4