All reader reviews by Kitty

New Loon Fung

Shocking.

After being greeted by a random chap standing outside the seemingly grand entrance (with chandelier and all!) we sat down at around 20:30, hungry and excited to have found somewhere to eat. We were a party of 4 and only wanted to order from the set menu.

We sat for too long waiting from someone to come over and ask if we wanted drinks – we had to actively look around to try and get someones attention. And it went downhill from there…

We ordered a side of dim sum along with our set menu (which was a duck starter, and mixed hors d’oeuvres starter followed by the mains/sides (£18 per person for the set menu + the dim sum which was around £10 if I’m being generous in my recollection)

20:50 the dim sum arrived in good time with the hors d’oeuvres and were ok – we were having a nice time. They clear the plates and again it is a battle to get their attention for some more drinks (not once did they ask how the food was, or if we needed anything)

21:10 we are STILL waiting for the duck to arrive. We chase and are told it will be 5 minutes.

21:20 – the duck finally arrives. At this time, we stupidly did not think to ask that they rush the kitchen for our next order.

21:30 – we ask where our food is. We are told it will be 5 minutes and I must add they were not polite, or apologetic or anything you would expect from such shoddy delays with our food.

21:40 we ask again and are told the same ‘five minutes’ – we are starting to get very angry (and hungry!) and during this time the table next to ours has been waiting to pay their bill for about 15 minutes.

21:50 we have to cancel our food – a waitress tries to tell us we cannot do this because the kitchen has started cooking but unless they went out to prepare the animals from living I have no idea what was taking them so long (the restaurant was only half full)

So…all in all we had 7x beers, 1x bottle of wine, 1x ½ duck & 1x dim sum and paid a shocking £101!!!!!!!!!

Absolutely furious and totally ruined my night out with my family!

DO NOT EVER GO THERE!!!!!!!!!!

Monday, January 23, 2012
Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0