All reader reviews by Olly
Disaster! Booked Montpeliano for Valentine's night hoping for a romantic meal for two. Although the surroundings were pleasant, the service was without question the worst I have ever experienced.
There was no service at our table for 20 minutes after we were shown to our seats, and throughout the night we had to fight for the attention of the waiters to get anything done. A wine list was begrudgingly delivered after half an hour, but then a bottle of red was provided despite us asking for some white!
The food menus eventually arrived after 4 mins, but there were massive gaps between courses, with more significant effort required to get plates cleared...
The final insult was the respone of the waiter when we crossed the service charge off the bill - we expained that it was because the service had been poor all evening and he just shrugged his shoulders and said "up to you, I haven't got three hands"...unbelievable that there had been no apology...
There are many far far nicer restaurants in London to spend your money in, with waiters who actually provide customer service...
Racine just down the road is where I will be going next year, where the service is always impeccable. Lesson learned - book early or face disappointment from places like this!
Wednesday, February 15, 2006
Food 3 | Service 0 | Atmosphere 6 | Value for money 0