All reader reviews by Sara M
An appalling experience from start to finish. A bad table tucked away at the back of a noisy restaurant next to the waiters station… at least that might mean attentive service. The overpriced wine took 15 minutes to arrive and then was left unopened for a further 10. The indifferent waiter recommended a selection of sushi which would have been totally inadequate for 4 diners even if they hadn’t had to wait nearly 40 minutes for its luke warm limp arrival. This, interestingly, was preceded by the appearance of one of our party’s main courses. Numerous waiters experienced problems with the space time continuum as ‘it’ll just be two minutes’ stretched into 5, 10, 20 for the various constituent parts of our main course. The signature black cod was beautifully presented, but completely lacking in taste. When the rice and vegetables finally arrived they were cold and overcooked – a challenging feat that chef and waiting staff must have conspired to achieve. Our very polite but increasingly frustrated complaints were met with apathy and disinterest, and when the manager deigned to appear she feigned shock at the situation and promised to investigate. I can only assume that investigation is still continuing as apart from waiving the extortionate service charge she took great care to avoid any further interaction. Perhaps the presence of “celebrity chef” Anthony Worrall-Thompson and the fawning that entailed over-stretched the capabilities of the plentiful, but ineffective staff. A £200+ lunch bill for 4 disillusioned diners added the final insult.
Monday, April 03, 2006
Food 3 | Service 0 | Atmosphere 0 | Value for money 0