All reader reviews by rosyrose
Oh dear. This place goes from bad to worse. There's been a significant fall off in food quality since the middle of last year, but yesterday proved that service quality has hit rock bottom. Cafe On The Hill seem to be employing inexperienced amateurs and they clearly care nothing about protecting the reputation of the business. We waited an hour for our food. We watched other tables being served with the same meals we had ordered, though they had arrived long after us. We asked what was happening of course, and when our food finally arrived, we complained about the wait. Our waitress asked if there was anything she could do and I suggested that she make one of our cups of coffee complimentary. Unbelievably, the answer was "no"! This was despite the fact that the "supervisor" I asked to speak to (looking suspiciously like a waitress who'd been told to come out and take the flack) admitted that our order had been lost in the kitchen. Her only response to our complaint - reiterated a number of times - was "it's not my fault"!
Dire. And unbelievable that they wouldn't make a tiny effort to try to salvage their reputation. Food also wasn't good - hard scrambled eggs, undercooked sausage and flaccid chips. Shan't be going back.
Monday, June 19, 2006
Food 2 | Service 0 | Atmosphere 1 | Value for money 1