All reader reviews by KelleLM
Sadly we went to this restaurant Saturday night for my sister’s birthday. She had found the restaurants website and liked the look of it. Shame we did not read the reviews before going. There was 6 in our party but two had to cancel at the last minute. We arrived and explained what had happened. The waitress was a bit narked to say the least, she then pointed at the table we would have had and declared 'you can't have that table now as there is only four of you'. She then proceeded to seat us on a table for two until another waiter came and told her she would not be able to do that, as we would be in their walkway. After another 5 minutes of discussions she finally organised another table. In the meantime another waiter or possibly manager came over to find out what was happening, we explained and he confirmed that we would not be able to have the original table set for us as our party numbers had reduced. He then told us we were 'lucky I am not charging you for the two covers that have not shown up'. We were shocked at this appalling lack of customer service. Eventually sitting down at a decent table we ordered. The starter came out and was disgusting, 'G' had ordered the smoked fish starter, which came with added long blonde hair, enough to put anyone off their food! 'N' had the ceaser salad, which was made with mayonnaise! ‘F’ and myself had the duck liver which was watery and disgusting! 'Gs' starter was returned and taken off the bill; we were also offered a free drink and side order. Main meals were overcooked, dry and disgusting to eat, not one person from our party finished their meal. Once the bill arrived, the side order had been added as well as the optional 15% service charge. We spoke with our waiter and told him to remove the side order and service charge and he also removed a 2nd starter because we were so disappointed with the evening. If it was not for our waiter the evening would have been a 100% disaster. I would not recommend the Rock Garden to my worst enemy. Please do not keep this restaurant in business, they do not deserve to stay open!
Tuesday, August 29, 2006
Food 0 | Service 0 | Atmosphere 0 | Value for money 0