All reader reviews by FM
First impressions were very good. The décor is funky and the cocktail list is excellent. However having been asked if we would like drinks straightaway, we asked for a few minutes to check out the cocktail list. 20 mins later and no sign of the bar man it took 2 attempts to order at the bar before it was taken. Having been the only 2 people in there, a large group appeared and before making our cocktails he went to get their orders too. So it took an additional 15 mins to actually get a drink - lovely as they were.
We hadn't booked a table upstairs but decided to ask and were told they were full and had some large groups - no problem. So we asked for our bar bill and prepared to leave. The manager then came over to say if we gave them 15 - 20 mins there would be a table for us. Again, no problem as it seemed a nice place and we wanted to try it out so we ordered a bottle of wine which he brought over straightaway. 30 mins later still no one had told us anything about the table so we asked a member of staff who finally took us upstairs, seating us at a dirty unlaid table. The manager then came and wiped down the half of the table we were sitting at leaving the other side as it was. We had to ask for cutlery, napkins etc.
The burger when it came was cold so was sent back. The pasta was ok but a bit too creamy for personal taste. When the second burger arrived it was without the guacamole as stated on the menu but we couldn't be bothered to point it out as it appeared to be "one of those nights". Having been asked if we would like condiments and parmesan shavings, we only received 2 and the other 2 never arrived.
When we finally tried to pay the bill, which was being split between us, we were told we would have to pay for the drinks downstairs separately to the food. C'mon how about providing a service and making customers lives a bit easier?
There seemed to be an ample number of staff "floating" round but not particularly doing anything fast or productive although they seemed quite pleasant but defensive of their actions. Overall a lot of niggly things that just need a bit more care, attention and awareness from the staff.
The place itself is lovely as are the cocktails and the food was ok but the service was a joke. They could increase their bar sales significantly should they give people the opportunity to buy more, instead of just 2 cocktails in 2 hours. The good intentions are there but it just doesn't deliver, which is a shame as we really wanted it to.
Thursday, October 19, 2006
Food 5 | Service 3 | Atmosphere 7 | Value for money 7