All reader reviews by AJ


I took my parents out for a meal and booked via lastminute on a pre-paid fixed price menu. Because of this I wasn't expecting the Ritz, but I also wasn't expecting our party to be treated as if we'd just fallen through the doorway. We were seated and the fixed price menus were taken off our table and replaced with the regular menus, but we still planned to order our original menu. When the waitress arrived to take our order, we were told that all we could order from was the carvery, so my parents took their plates and chose some dry meat, while I plumped for macaroni cheese. A few minutes into our dinner the manager arrived and informed us loudly in front of the other diners that the food we were eating was much more expensive than we had pre-paid and that we shouldn't be eating it! Frankly it was awful, the meat was almost falling apart and the macaroni cheese was cold and congealed. We were obviously quite shocked and tried to explain the misunderstanding, but the waitress wouldn't open her mouth. Eventually the manager "graciously" agreed to let us continue the meal and have our dessert, but by this time all we wanted to do was leave and even the walk of shame through the beautiful dining room felt better than the idea of staying another moment. I was mortified, especially since I had booked for my parents who are always shy about visiting London and will never be returning!

Wednesday, November 01, 2006
Overall rating 1 stars
Food 1 | Service 1 | Atmosphere 1 | Value for money 1

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