All reader reviews by corkrachel


I am writing to express my disappointment with the service at Moro. Myself and two friends visited Tuesday evening at 6p.m. for drinks and tapas. We had telephoned the previous day to explain that one of the parties was disabled (she has a broken foot and is on crutches). We were assured that even though we could not book a table at that stage, this would not be a problem and we would be catered for.

When we arrived we explained that we would not be able to sit at the bar due to my friend's disability. A very unfriendly waitress showed us reluctantly to a table, explaining brusquely that as they were fully booked we would need to vacate this table within 30 minutes. No help was offered to my friend, no-one offered to pull the seat out for her or offered to store her crutches somewhere safe. She had to prop them up against a pillar, and they slipped from there during the meal, banging her foot. She said everywhere else she went people were helpful and made allowances for her. Not in Moro.

We couldn't read the tapas menu from where we were sitting. I asked two waitresses to assist us, one just shrugged impatiently and walked on. The other reluctantly rattled off some of the menu options, but left us in no doubt that she found this inconvenient. It was obvious that it would have been difficult for my friend to walk up to the bar to get a closer look. I suggested that it would be helpful for customers if this menu was printed on a menu card and was told that "no-one else had a problem with it". I was left in no doubt that we, and not Moro, were the problem.

In the end, we felt that our presence was an inconvenience, our meal felt rushed, and we were brought the bill without asking for it.

Friday, December 01, 2006
Overall rating 2 stars
Food 3 | Service 0 | Atmosphere 3 | Value for money 0

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