All reader reviews by CB

PJ's Bar & Grill (Chelsea)

If only I read these reviews before going to this restaurant last Saturday evening with a small group of friends. I cannot agree more about the rude and downright bizarre service. It started badly and just got worse. We were handed our menus and told that we had 2 minutes to order, no more, as they were very busy, or we wouldn't be served. The waiter was brusque to the point of rudeness when taking our orders and told me point-blank that what I was asking for was not on the menu - not off that evening, simply never on the menu. But once it was clear that I wasn't simply going to order something else, but going to have another few minutes looking at the menu, suddenly those fishcakes did exist!

When the food arrived, we were asked if we wanted black pepper - my boyfriend refused but the waiter put it on anyway and then got angry when my boyfriend told him to stop. My friend asked for Parmesan for her fettucine and was told that the restaurant didn't have any. She accepted this - but then the waiter re-appeared 2 minutes later with a large dish of Parmesan which he immediately completely emptied over her food, rendering it inedible. When we complained, the waiter got very angry and claimed that we weren't treating him with respect! We finally persuaded the manager, who at first implied that we were making this (which seems strange given the other comments here) to give us another waiter but there was still some fuss when we refused to pay the service charge.

Overall, a disappointing experience - which is a shame since the food was good, and fairly reasonably priced for that part of London.

Monday, February 05, 2007
Overall rating 5 stars
Food 7 | Service 0 | Atmosphere 5 | Value for money 6

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